Clinical Specialist, Cardiac Rhythm Management (CRM) - New Brunswick, NJ
About The Position
Medtronic is seeking a committed professional to join their Cardiac Rhythm Management (CRM) team. This is a remote position, but the candidate must reside within the assigned territory and be able to drive to multiple accounts. The role involves providing technical, educational, operational, and sales support to assist the district in meeting CRM sales and customer service objectives. CRM seeks collaborative candidates who will meet customer expectations by striving for the greatest possible reliability and quality in products, processes, and systems. Clinical Specialists are required to be in their assigned territory daily for unscheduled needs and may be required to work weekends and holidays. Weeknight call coverage is primarily the Sales Rep's responsibility, but CS may be scheduled for weeknight coverage based on business needs.
Requirements
- High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR- Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR- Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing
- Valid driver's license
- Active vehicle insurance policy
- Unrestricted U.S. work authorization (for non-Principal level roles)
Nice To Haves
- Thorough working knowledge of medical terminology and the medical device industry
- Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
- Strong work ethic in accomplishing objectives of the position
- Expertise with Microsoft tools & other applications (i.e., SalesForce.com)
- Ability to meet vendor credentialing requirements
- Excellent customer service skills
- Excellent interpersonal, written/verbal communication skills
- Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
Responsibilities
- Successfully completes CRM Field Technical Training – including online and field-based training
- Performs checks/interrogations of all CRM medical device systems post sign-off
- Supports implants of all CRM products post sign-off
- Provides on-call support as needed on evenings and weekends post sign-off
- Provide troubleshooting support as requested
- Assures completion of patient registration and any other required hospital documentation
- Helps manage consignment inventory and trunk inventory once obtained
- Provides additional inventory support to meet customer needs
- Maintains software on programmers throughout the district as directed
- Assists with managing daily coverage logistics as needed
- Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
- Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
- Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
- Assists with obtaining customer POs throughout the quarter
- Has a basic understanding of the competitive landscape
- Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
- Stays up to date on new products, solutions and patient management offerings
- Completes all assigned training in a timely manner
- Performs other related duties as assigned
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
- Sales Incentive Plan (SIP)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
