Clinical Specialist - Cardiac Rhythm Management (CRM)

Medtronic • New York, NY

2d • $72,000 - $90,000 • Remote

About The Position

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.

Requirements

• High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR- Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR- Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing
• Valid driver's license
• Must have a valid driver's license and active vehicle insurance policy.
• U.S. work authorization

Nice To Haves

• Thorough working knowledge of medical terminology and the medical device industry
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Strong work ethic in accomplishing objectives of the position
• Expertise with Microsoft tools & other applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements
• Excellent customer service skills
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

Responsibilities

• Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives.
• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Provide troubleshooting support as requested
• Assures completion of patient registration and any other required hospital documentation
• Helps manage consignment inventory and trunk inventory once obtained
• Provides additional inventory support to meet customer needs
• Maintains software on programmers throughout the district as directed
• Assists with managing daily coverage logistics as needed
• Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
• Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
• Assists with obtaining customer POs throughout the quarter
• Has a basic understanding of the competitive landscape
• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
• Stays up to date on new products, solutions and patient management offerings
• Completes all assigned training in a timely manner
• Performs other related duties as assigned

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees