Clinical Solution Specialist - Patient Monitoring (Field: Buffalo/Rochester, NY/Harrisburg, PA)

Philips • Harrisburg, PA

9d • $90,000 - $160,000 • Remote

About The Position

This role is responsible for providing clinical customer support as the clinical application knowledge expert for Philips Hospital Patient Monitoring (HPM) products. The specialist will facilitate solutions design, optimization, configuration, and delivery to ensure a quality customer experience. This involves serving as a clinical resource, working closely with field service, sales, and project management teams throughout implementation and go-live processes. The role requires understanding customer goals, developing plans for clinical solutions implementation and usage, and delivering consultative, advanced clinical services focused on workflows and optimization. Key responsibilities include managing the clinical aspects of implementation, assessing workflows, evaluating and creating education plans, determining custom configuration requirements, planning and delivering equipment and application education, supporting first customer use, encouraging adoption of change, and optimizing the use of complex monitoring solutions. The specialist must also understand the clinical implications of technical implementations, including networks and clinical informatics systems, and apply product and clinical knowledge to troubleshoot and solve problems.

Requirements

• 4+ years of experience as a Registered Nurse in a hospital environment.
• Experience in an Intensive Care Unit (ICU), Critical Care Unit (CCU), Emergency Room (ER), Operating Room (OR), Neonatal Intensive Care Unit (NICU), and/or Pediatric Intensive Care Unit (PICU) settings.
• Bachelor of Science in Nursing degree or equivalent licensure to practice nursing (Registered Nurse).
• Must be able to provide verification for current/active license.
• Excellent verbal and written communication and presentation skills.
• Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation.
• Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
• Work flexible hours (based on business needs).
• Wear all required personal protective equipment.
• May be required to comply with vendor credentialing.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Nice To Haves

• Prior clinical training and adult education delivery experience.
• Knowledge of Philips IntelliVue monitoring equipment and applications.
• Certified Technical Trainer Plus (CTT+) and/or Virtual Certified Technical Trainer Plus (VCTT+).

Responsibilities

• Serving as a clinical resource to Philips HPM customers.
• Working closely with field service, sales, and project management organizations throughout a multiphase implementation and go-live process.
• Establishing and maintaining strong working relationships with key internal partners and customers.
• Understanding customer goals and developing plans to support clinical solutions implementation and usage.
• Delivering clinical services to customers that are consultative, advanced, and focused on workflows and optimization.
• Managing the clinical aspects of an implementation to include assessing workflows, evaluating education needs, creating education plans, determining custom configurations requirements, planning and delivering equipment and application education, supporting first customer use, encouraging ongoing adoption of change, and optimizing use of complex monitoring solutions.
• Understanding the clinical implications of technical implementations (including networks and clinical informatics systems).
• Applying product and clinical knowledge to troubleshoot and solve problems.

Benefits

• Company fleet/car
• Training
• Advancement opportunities
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level