Clinical Services Team Lead
About The Position
Join IVIRMA North America, a global leader in fertility care, as a Lead Clinical Assistant in our Los Angeles practice. In this leadership role, you will oversee and support clinical staff, coordinate daily operations, provide training and coaching, and help ensure exceptional patient care across the practice. This opportunity is ideal for an experienced healthcare professional with strong leadership skills, clinical knowledge, and a passion for supporting both patients and team members in a fast-paced reproductive medicine environment. The schedule is Monday through Friday, 7:00 AM to 3:30 PM, with variable weekends as needed. If you're looking to grow your career with an innovative organization dedicated to advancing fertility care, we'd love to hear from you. Job Purpose: The Lead Clinical Assistant oversees clinical employees in their assigned office. This position works collaboratively with Clinical Management Team to ensure offices are adequately staffed and trained to provide excellent patient care. This position provides training to new staff and continuing education to all clinical staff.
Requirements
- High School Diploma or equivalent (GED) - required
- Knowledge of medical terminology - required
- EMR experience - required
- Phlebotomy experience required
Nice To Haves
- Completion of Certified Medical Assistant Program - preferred
- Studies level: Certification
- Studies area: Medical Assistant program
- Minimum of two years’ experience in a multi-physician practice (three or more physicians) with proven work experience in both clinical and administrative areas - preferred
- Previous experience in women's health or reproductive endocrinology and infertility – preferred
- Previous Team Lead or Supervisor experience – preferred
- Working knowledge of Microsoft Office, especially Outlook and Excel.
- Experience assisting in office procedure and office machines (i.e., computer, fax, copier, etc.).
Responsibilities
- Trains, evaluates, and coaches employees.
- Oversees clinical staff schedules, assignments, and break times.
- Oversees maintenance of clinical supplies inventory in all assigned offices.
- Oversees clinical and phlebotomy supplies/ordering/inventory tracking.
- Maintains a Safe and Clean work environment.
- Collaborates with outside vendors to track/resolve errors and troubleshoot equipment issues.
- Educates clinical staff on all clinical standard of practice policies and work instructions.
- Maintains OSHA safety standards in office. Elevates deficiencies to Clinical Management Team.
- Effectively communicates with staff to resolve employee conflicts, complaints. Elevates to Clinical Manager/Human Resources as needed.
Benefits
- Medical, Dental, Vision Insurance Options
- Retirement 401K Plan
- Paid Time Off & Paid Holidays
- Company Paid: Life Insurance & Long-Term Disability & AD&D
- Flexible Spending Accounts
- Employee Assistance Program
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
