Clinical Services, Resolution Support Specialist
About The Position
Castle Biosciences Inc. is growing, and we are looking to hire a full-time Clinical Services, Resolution Support Specialist working from our Phoenix, AZ office location, with a start date of September 16, 2026. The Resolution Support Specialist supports Client Services and Problem Resolution workflows by completing basic, rule-based follow-up activities that help move orders, cases, and client requests forward. This role will spend the most time conducting outbound calls and approved written outreach to obtain missing information or documentation, completing first-level follow-up for insurance information, demographic discrepancies, spelling corrections, billing-related requests, documentation gaps, and standard order requirements, using approved scripts, templates, and follow-up cadences, and documenting outreach attempts, responses, next steps, and follow-up actions. This role gathers missing information, requests documentation, performs outbound follow-up, supports fax receipt confirmation, coordinates predefined follow-up activities, documents actions taken, and routes unclear items to the Team Lead or Supervisor.
Requirements
- High school diploma or equivalent.
- One year of customer service, administrative, healthcare support, or sales support experience preferred.
- Strong Microsoft Office skills.
- Strong communication, organization, and attention to detail.
- Legally authorized to work in the United States.
Responsibilities
- Conducting outbound calls and approved written outreach to obtain missing information or documentation.
- Completing first-level follow-up for insurance information, demographic discrepancies, spelling corrections, billing-related requests, documentation gaps, and standard order requirements.
- Using approved scripts, templates, and follow-up cadences.
- Documenting outreach attempts, responses, next steps, and follow-up actions.
- Gathering missing information.
- Requesting documentation.
- Performing outbound follow-up.
- Supporting fax receipt confirmation.
- Coordinating predefined follow-up activities.
- Documenting actions taken.
- Routing unclear items to the Team Lead or Supervisor.
Benefits
- Excellent Annual Salary + 20% Bonus Potential
- 20 Accrued PTO Days Annually
- 10 Paid Holidays
- 401K with 100% Company Match up to 6%
- 3 Health Care Plan Options
- Company HSA Contribution
- Company Stock Grant Upon Hire
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
