Clinical Services Operational Specialist

Peckham, Inc.•Home-Based (Kentucky), KY

19h•Remote

About The Position

The Clinical Services Operational Specialist provides operational support within assigned departments or teams. The role involves accurately processing and maintaining electronic records, researching and resolving complex record or system issues, and supporting effective workflow management. The specialist prioritizes and monitors workloads based on business needs, communicates research findings, and provides guidance to peers and other stakeholders as appropriate. The specialist collaborates with team members and leadership, cross-trains across multiple functions, processes communications and claims as needed, and may support peer training, mentoring, special projects, and other operational assignments. This is a full-time, home-based position for employees located in Kentucky. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Peckham provides a computer, monitor, and headset; the employee provides a suitable workspace and qualifying internet connection.

Requirements

High school diploma or equivalent.
At least 18 years of age.
U.S. citizenship.
English proficiency and oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers.
Ability to pass a thorough background screening, including credit and criminal history, to determine fitness for a federal security clearance.
One year of clerical experience.
Computer and keyboarding skills sufficient to record information accurately and efficiently, including demonstrated data-entry proficiency and the ability to maintain focus and accuracy.
Ability to multitask, prioritize, problem-solve, and adapt effectively to a fast-paced environment.
Ability to take direction in a team setting, work independently, and meet quality and production standards.
High-speed wired cable or DSL internet (not satellite), with minimum upload speeds of 5 Mbps and download speeds of 10 Mbps; documented proof is required.
A quiet, dedicated home office space that meets remote-work requirements.
Must be located in Kentucky.

Nice To Haves

Experience working in multiple computer systems at one time.
Strong computer experience.
Microsoft Office experience.
Strong written and verbal communication skills.

Responsibilities

Prepare and/or process electronic records to and from workflows by verifying, entering, organizing, sorting, and routing them to appropriate locations.
Research and resolve unique and complex record or system errors and issues.
Communicate findings from research to others.
Provide guidance to others based on research findings.
Monitor, track, and/or communicate workload status to appropriate staff.
Create and/or process incoming and outgoing communications.
Cross-train across multiple functions or workloads.
Prioritize functions or workloads according to business needs or direction.
Collaborate and communicate with peers and leaders.
Process live claims using applicable computer systems as needed.
Mentor and/or train peers as needed.
Accept other jobs and duties as assigned.