Clinical Services Nurse

PHYSICIANS DATA TRUST•Vista, CA

4d•$34 - $45•Onsite

About The Position

To provide support and facilitate care of members who require case management. To work collaboratively with Health Plan and Hospital Case Management Departments in the facilitation of services. To collaborate with the treating physician and IPA Medical Director in the review and decision-making process regarding the facilitation of appropriate health care and service requests. Case Management is a collaborative process which assesses, plans, implements, coordinates, monitors and evaluates individual’s health needs through communication and available resources to promote quality cost effective outcomes. If applicable the CM will coordinate the care of the Cal Medi-Connect program members to ensure all aspects of the CMC program description are implemented and followed. All services under Medicare and Medi-Cal will be coordinated and monitored including CCS, IHSS, CBAS and BH. A case manager is a licensed nurse RN or LVN. A care manager can be a licensed social worker (MSW) or licensed nurse (RN/LVN). All candidates for any position within case management will have the appropriate education and experiences to meet requirements and the services needs of the populations.

Requirements

Extensive and specialized knowledge of utilization and case management processes as is generally acquired by 2-3 years or greater of experience as a case manager in a Managed Care Environment, successful completion of a nursing program.
Prior Case Management experience preferably with catastrophic cases.
Active RN or LVN license in the state of employment.
Clinical expertise as is generally acquired by 3 to 5 years of acute nursing practice.
Excellent written and verbal communication skills.
Computer experience, particularly Microsoft Word, Excel, familiarity with Cozeva a plus, and the ability to learn new software applications quickly.
Problem solving and critical thinking skills.
Professional demeanor and the ability to contribute to a positive work environment.
Knowledge of regulatory standards such as Medicare, TitleXXII, and Medi-Cal.
Extensive knowledge of health plan guidelines.
Proficiency in UM and Case Management including but not limited to: Catastrophic Case Management, Transplant Management, Referral review, Out of network management, Denial letter process, Concurrent/inpatient review and bed-day management.
Effective practice of Case Management Standards of Care including: Assessment, Case Identification and Selection, Planning, Monitoring, Evaluating, Outcomes.
Ability to set appropriate priorities to meet departmental goals and objectives including but not limited to: Demonstrates ability to efficiently manage case load, Demonstrates ability to set appropriate priorities, Consistently renders prudent and sound decisions, Manages multiple tasks while meeting required timeframes, Adheres to departmental policies and procedures.
Knowledge of Health Plan guidelines.
Knowledge of federal, state, NCQA, and health plan regulatory requirements and approved criteria guidelines.
Ability to give concise, articulate and accurate case presentations to Medical Director, UMC, etc including problem solving.
Demonstrates cost savings.
Consistently demonstrates professional work ethic, collegial interaction with others, and reliability, while contributing to a positive work environment, including but not limited to: Professional appearance and demeanor, Meets departmental attendance needs on site, Participates verbally in group activities, i.e. staff meetings, etc., Demonstrates respect to co-workers and customers., Works collaboratively with other departments to identify and resolve issues.

Nice To Haves

Familiarity with Cozeva

Responsibilities

Utilize the Case Management functions: assessor; planner; facilitator; advocate.
Facilitate services at the appropriate Health Plan center of excellence.
Utilize the most cost effective case rates and contracts.
Review and process clinical information in accordance with regulatory mandates to facilitate patient healthcare and services, across the continuum of care.
Perform catastrophic case management as appropriate to the patient’s medical condition and healthcare needs utilizing the standards of practice for Case Management.
Interface professionally and courteously with all internal staff and external customers to ensure appropriate exchange of information.
Prepare and participate in health plan audits onsite as required.
Actively participate in Utilization Management Committees in regard to Case Presentations and problem solving.
Participate in the development of Case Management Policies and Procedures.
Actively participate in the discharge planning process.
Monitor and participate in the SNP/Duals program.
Monitor and participate in the CMC program.
Ensure all members are living in the least restrictive environment.
Follow the UM/QI/CM/SNP/CMC program descriptions.
Perform other duties as assigned.