Clinical Services Manager Registered Nurse OR Licensed Practical Nurse Required

DAVITA

1d•Onsite

About The Position

At DaVita, leaders are expected to create an inspiring vision and empower their teams to achieve success through collaborative efforts. They take ownership of results, instill accountability, and are driven communicators and relationship builders. The Clinical Services Manager role is both an educator and a quality outcomes specialist. The primary purpose of this role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys, upskilling clinic teams via targeted coaching on clinical competencies, and providing expert oversight for clinical outcomes by addressing performance outliers. This involves conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities.

Requirements

Education to commensurate with RN/LPN license
Minimum 2 years Nephrology Experience
Experience leading clinical function or managing nurses
Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively
Current license as LPN or RN in state of practice
Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.

Nice To Haves

3 yrs. Preferred Nephrology Experience
Bachelor’s degree in associated field
Experience in CQI methodology and techniques
Basic understanding of state and federal regulations and requirements
Current CPR certification
CNN or CSN, Bonet Certification within 2 years of employment

Responsibilities

Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.
Complete action plans with team members, focusing on clinical drivers and patient safety concerns.
Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.
Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles.
Perform other duties as assigned.

Benefits

A "community first, company second" culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
Medical
Dental
Vision
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Access Headspace®
Backup child and elder care
Maternity/paternity leave
Professional development programs (DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning).
Competitive total rewards package