Clinical Services Manager (Contract Full Time)

One Kids Place•North Bay, ON

13d•CA$44 - CA$56•Hybrid

About The Position

ONE KIDS PLACE – Children’s Treatment Centre provides rehabilitation and related support services for children and youth (up to the age of 19) and their families living in the Districts of Muskoka, Nipissing and Parry Sound. All staff will provide service within an interdisciplinary team environment committed to family-centered practice. Reporting to the Director of Clinical Services, the Clinical Service Manager (CSM) is an engaged and resourceful values-based leader who will develop internal and external relationships in support of the Centre’s strategic and operational priorities. The CSM will apply developed management competencies and strong leadership capabilities. Being community minded, the CSM will provide leadership to staff in all locations and work collaboratively with the full leadership team to create and promote an inclusive workplace culture, championing a participatory decision-making approach, supporting front line staff and each other in the delivery of rehab services, resulting in the most positive outcomes for the children, youth, and families who receive our services.

Requirements

Master's degree, Health or Human Sciences or related field preferred
A minimum of 3 plus years of progressive management experience is preferred
Experience with remote and/or marginalized communities
Supervision of in-person and virtual services across a broad geographic area (i.e. Districts of Muskoka, Parry Sound, and Nippissing)
Evidence of continuous learning and professional development
Experience leading healthcare quality improvement projects and demonstrated leadership experience related to performance measurement, reporting, CQI, business and process analysis and evidenced-based care
Project management skills and knowledge is considered an asset
Ability to coach, develop and supervise regulated staff (i.e. SLP, OT, PT, Social Work) within a unionized workplace;
Excellent planning and organizational skills and flexible to adjust to changing priorities
Resourceful and independent with the ability to bring leadership within a collaborative team-oriented environment
Computer literacy with MS Office Suite, and Clinical Data platforms (i.e. CRISP)
Proven track record providing high level customer service
Excellent interpersonal, oral and written communication skills
Travel required, so a valid driver’s license and proof of insurance is required
Knowledge of the districts of Muskoka, Parry Sound and Nippissing would be an asset
Fluent in both official languages is required
Proof of COVID Vaccinations as required by the sector

Nice To Haves

Project management skills and knowledge is considered an asset
Knowledge of the districts of Muskoka, Parry Sound and Nippissing would be an asset

Responsibilities

Provides program and service specific leadership and direction for the development and provision of quality services for children, youth and families;
Ensures that standards/benchmarks and performance indicators are being met by staff members and will interpret the data used for evaluating the quality of assessments and clinical interventions;
Implements policies/procedures to ensure clinical practices meet or exceed guidelines set by the Regulated Colleges of all disciplines, Empowered Kids Ontario (EKO) and the Centre
Ensures that program specific services are consistent with the provisions of the Child and Family Services Act, policies, Regulated Health Colleges and procedures of the Centre and relevant accreditation standards
Assigns urgent or crisis client referrals to all clinical staff, while completing regular monitoring and evaluation of caseload data to inform workload leveling and ensure service delivery volume targets
Provides leadership and integrates policies and processes to ensure continuous quality improvement principles are embedded in service design, delivery and evaluation
Provides leadership and support of quality improvement and performance measurement to ensure clinical activities address client and family needs, goals and priorities
Facilitates the integration of quality improvement initiatives and best practices that can be monitored and measured using reliable and valid data
Ensures compliance with service documentation and reporting procedures
Participates in the development of the Centre’s annual service delivery operating plan, as well as tracking and reporting on progress throughout the year
Ensures program development, clinical practice and clinical service philosophy is consistent with the vision, mission and values of the Centre
Within in a multi-stakeholder environment, establishes effective working relationships with community stakeholders to ensure integrated/seamless service delivery, and service delivery planning
Participates on assigned District, Regional and Provincial Committees/Workgroups as required
Coaches, develops and supervises regulated and non-regulated staff. Completes strategically & operationally aligned performance reviews of designated staff
Demonstrate understanding and commitment to staff and client safety and participates in all required education
Works closely with the Human Resources Department to make recommendations to the Executive Director regarding the hiring and/or termination of departmental staff
Demonstrates knowledge of and ability to apply relevant legislation (e.g., Child and Family Services Act, Human Rights, Health and Safety, PHIPA, etc.)
Ongoing internal and external communication (i.e. written and verbal) will be an ongoing requirement for the position.
Creates and fosters a positive and inclusive team culture that is informed by the Values of the Centre.