Clinical Services Manager - Ft. Worth N, TX (Field Based)

Insulet Corporation•Fort Worth, TX

1d•Hybrid

About The Position

As a Clinical Services Manager at Insulet Corporation, a global medical device market leader in diabetes care, you will play a pivotal role in driving our patient-centric mission forward. This role involves creating a culture of collaboration aimed at simplifying life for people managing their diabetes. You will serve as the clinical expert in the field, conducting training and guiding healthcare providers in integrating Insulet’s Omnipod® products into their patient care strategies. Your work will involve understanding the clinical goals of providers and the unique needs of patients to create customized approaches that make a difference. The work environment includes HCPs offices, clinics, home office, and car.

Requirements

Associate degree
2+ years of related clinical experience
Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure (as required per state))
Valid driver’s license
Excellent communication skills, both oral and written
Strong influencing and collaboration skills with the ability to build and nurture relationships.
Demonstrated skill educating in a clinical setting (both providers and patients)
Team-oriented with proven ability to work in a collaborative setting.
Ability to solve complex problems and take appropriate action.
Ability to execute territory business strategy.
Proficiency with technology (both large data systems as well as personal devices, such as insulin pumps and continuous glucose monitors).
Must reside within the geographic area of the assigned territory.
Ability to lift, carry and transport up to 30 lbs., professional sales samples and literature.

Nice To Haves

Bachelor’s degree
2+ years’ experience conducting training in a clinical setting and/or managing insulin pump patients
Prior experience in a commercial role in the medical device or pharmaceutical industry

Responsibilities

Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
Share expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices.
Expand network and credibility within the diabetes community by actively participating in local events and initiatives.
Schedule and deliver personalized training to patients on the proper use and care of Insulet products.
Assess patient needs and customize training programs.
Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long-term device usage.
Collaborate with healthcare providers to ensure training aligns with clinical treatment plans.
Empower patients to manage their condition effectively by explaining device features, functionality, and best practices.
Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet.
Oversee CPTs by providing timely product updates and being a clinical resource.
Leverage multiple data sources to inform education strategy and individual/team actions.
Maintain and update data systems, such as Salesforce, to capture training metrics.
Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines.
Empower decision-making by promoting the life-changing benefits of insulin pump therapy to healthcare providers and patients.
Collaborate closely with territory partners to achieve shared sales goals.
Champion inspiring patient success stories, leveraging real-world examples to demonstrate the impact of Insulet’s solutions.
Execute field sales activities with a strategic, patient-centered approach.