Clinical Services Manager (IKC)

DAVITA•Houston, TX

12d•$78,000 - $119,000•Hybrid

About The Position

The Clinical Services Manager develops and leads clinical resources in delivery of quality cost effective care to patients. In partnership with the ROM, drives reduction of admissions and readmissions through a focus on clinical quality and coaching. This position is the clinical leader for their designated market and is responsible for mentoring and coaching assigned teams of Integrated Care Nurses to achieve performance and outcome expectations, increase skills, and professional development. DaVita IKC (Integrated Kidney Care) is comprised of an innovative team who is committed to improving patient outcomes and improving quality of life. Come work with a team of passionate professionals to transform kidney care through a value-based, person-centered, comprehensive approach to kidney care. We provide comprehensive care and complex chronic condition management to patients nationwide, whether they are in the early stages of kidney disease, transitioning to dialysis, seeking a kidney transplant or receiving life-sustaining dialysis. We’re on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients. To help us achieve our vision, we’re investing extensively in developing both our model of care and our team. When you join DaVita IKC, you're joining a compassionate team committed to quality patient care. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally. At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Requirements

Current RN license in state of practice
Current driver’s license with positive driving record required; ability to meet requirements of insurance coverage, required
4 - 6 years relevant experience
Bachelors degree
Basic computer skills and proficiency in MS Word, Outlook and Excel
Demonstrated experience managing to data driven outcomes and process improvement

Nice To Haves

Experience in healthcare performance coaching
Current CRP certification
Certified Nephrology Nurse (CNN) or Certified Case Manager (CCM)

Responsibilities

Owns and drives clinical quality through direct RN observation and coaching in the following categories: care delivery, patient interactions, preparation and prioritization, plan of care development and follow through, workflow tool utilization, documentation, and escalation forums
Responsible for ongoing assessment and coaching of clinical acumen in pursuit of decreasing patient admissions and readmissions
Participate in required meetings with stakeholders, including SDCS, DCS, ROMs, IKC Care team, DKC teammates, and nephrologists
Attend Clinical Reviews to drive continuous improvement
Consult with operators as needed to drive quality
Knows and complies with DaVita policies and procedures in accordance with State and Federal regulations for patient care and services (CMS, HIPAA, OSHA, or other governing agencies); Standards necessary to maintain organizational accreditation (such as NCQA)
Topic SME as assigned
Responsible for assessing proficiency and providing guidance as it relates to clinical applications and reports
Accountable to assess and provide guidance related to clinical workflow and clinical coaching on patient prioritization, critical thinking, and BDPs that align with the model of care.
Reinforce care delivery, clinical training materials, educational tools, and policies for teammates through delivery of monthly CSM updates and ad hoc as needed
Reviews escalated REM events. Provides necessary investigation and plan of correction.
Other duties as assigned