Clinical Services Manager (Pipeline)
About The Position
Stanton Optical is a rapidly growing, full-service retail optical center dedicated to providing exceptional customer service and quality eyewear at affordable prices. We are seeking a passionate Clinical Services Manager to lead our store team in delivering a remarkable patient experience and ensuring high-quality clinical services. This role involves supervising and coaching team members, driving sales, resolving customer issues, and ensuring adherence to all clinical standards and operational processes. As a leader, you will be a role model, advocating for the sales team and ensuring patients receive the best possible care.
Requirements
- At least 1 year of retail management experience or experience in a clinical leadership role.
- An associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
- Strong communication skills and ability to work in a fast-paced, team environment.
- Passion for exceptional customer/patient care and a willingness to mentor and train others.
- Flexibility to adapt to changing business and schedule requirements.
- Knowledge of MS Word, Google Docs, and other basic office tools.
Nice To Haves
- Optical or clinical experience preferred, but not required.
Responsibilities
- Provide supervision and support to the store team to meet clinical goals, working closely with the Brand Manager and guidance from the Clinical Operations Department.
- Act as the Manager on Duty to accomplish overall store goals and support operational and sales objectives.
- Greet patients, identify their needs, and provide information on products and services to ensure an easy and memorable experience.
- Drive sales to exceed personal and store revenue goals while delivering outstanding customer service.
- Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team.
- Provide supervision, direction, and guidance to Doctor's Technicians regarding Diagnostic Pre-Testing, Local Mode and Digital Refraction, Contact Lens care, and executing all PEG clinical standards.
- Ensure all training guidelines, procedures, protocols, certification requirements, and clinical standards developed by the Physicians Eyecare Group are executed at the highest level.
- Maintain accurate, detailed patient records while ensuring confidentiality and compliance with HIPAA standards.
- Ensure store brand standards by performing basic housekeeping duties when necessary.
- Coach and train Doctor Technicians and their cross-trained counterparts on the proper insertion and removal of contact lenses.
- Oversee proper protocols for patient contact lens orders and diagnostic contact lens trials.
- Ensure the maintenance of diagnostic lens inventory on a weekly basis or as needed.
Benefits
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
