Clinical Services Manager

Hospice of the Piedmont Inc•Culpeper, VA

1d•$95,000 - $108,000•Hybrid

About The Position

We are seeking an experienced and compassionate Clinical Services Manager to build and lead our newest hospice team in or around Fauquier County. This role is crucial in developing the clinical team, shaping its culture, supporting and mentoring staff, and expanding compassionate, patient-centered hospice care in the community. The ideal candidate is a hands-on leader energized by growth, enjoys developing people, and is committed to creating a team that excels in both patient care and employee experience.

Requirements

Current Registered Nurse (RN) license in the Commonwealth of Virginia
Minimum of five years of nursing experience
Driver’s license, personal automobile, and current automobile liability insurance

Nice To Haves

Hospice nursing experience
Nursing management experience

Responsibilities

Oversees the delivery of skilled and non-skilled hospice services to ensure high-quality, patient- and family-centered care.
Ensures appropriate staffing, caseload distribution, scheduling, and service delivery.
Maintains clinical competence and provides direct patient care when needed to support patients and the team.
Leads interdisciplinary team meetings and provides ongoing guidance and direction to IDT members.
Ensures team members receive appropriate training and maintain required clinical competencies.
Hires, supervises, coaches, and develops staff in coordination with Human Resources and discipline-specific leadership.
Oversees scheduling and payroll and monitors staffing needs and employee turnover, satisfaction, and engagement.
Participates in performance evaluations, ride-along visits, educational requirements, goal setting, and professional development.
Ensures services, clinical records, and operations comply with hospice regulations, Conditions of Participation, accreditation requirements, organizational policies, and HIPAA.
Ensures patient records and information needed for billing are accurate, current, complete, and available in a timely manner.
Participates in QAPI activities, monitors established quality goals, and supports emergency response planning.
Assists with team budget preparation and monitors expenses to support responsible use of organizational resources.
Oversees direct patient care costs and ancillary services, including labor, medical supplies, medications, DME, pharmacy, and mileage.
Ensures a high level of customer service and provides prompt service recovery when concerns arise.
Addresses complaints according to organizational policies and applicable compliance requirements.
Supports organizational change and fosters an adaptable, positive, and high-performing team environment.