Clinical Services Manager

Community Health Service•Willmar, MN

31d•Onsite

About The Position

Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded its services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are underinsured or uninsured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans. We currently operate four nurse-managed clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota. We are searching for a full-time Clinical Services Manager to join our Willmar, MN team. The Clinical Services Manager is responsible for providing clinical leadership to all primary care support staff through direct supervision for nurses (RN/LPN), and indirect supervision for nursing assistants and medical assistants at Community Health Service, Inc (CHSI). This position is responsible for developing high-performing clinical support teams, ensuring consistent clinical workflows, maintaining regulatory compliance, advancing quality improvement initiatives, and supporting exceptional patient-centered care. Working within CHSI's dyad leadership model, the Clinical Services Manager partners with Site Managers to ensure high quality daily clinic operations through appropriate staffing, competency validation, workflow consistency, clinical training, and processional development. While also collaborating with the Medical Director to promote evidence-based clinical practice, clinically appropriate workflows, patient safety, and quality outcomes. The Clinical Services Manager directly supervises Registered Nurses and Licensed Practical Nurses while providing indirect leadership to Medical Assistants, Certified Medical Assistants, and Nursing Assistants through delegated supervisory structures.

Requirements

Ability to bend and crouch occasionally, sit continuously, and stand or walk frequently.
Ability to lift up to 50 pounds occasionally.
Ability to use hands/arms, feet/legs for repetitive fine to large motor skill movements
A bachelor's degree in nursing from an accredited school is required.
Current State license to practice as a Registered Nurse
Current Basic Life Support Certification.
Minimum three years of nursing experience
Knowledge of and ability to apply nursing principles and practices.
Demonstrated teaching ability and experience.
Skill in identifying problems, researching, and recommending resolutions.
Skill in developing and maintaining department quality assurance.
Skill in exercising a high degree of initiative, judgment, discretion, and decision-making.
Experience with Centricity or other Electronic Health Records (EHRs).
Knowledge and understanding of socio-economic and health problems of underserved populations.
Good problem-solving abilities with independent judgment utilizing initiative, discretion, and the nursing process as needed.
Demonstrated leadership abilities.
Effective communication with staff, physicians/providers, and patients.
Ability to handle stressful situations and work flexible hours.
Non-judgmental attitude.
Ability to work as a member of a team.
Ability to plan, organize, prioritize, and direct the work of others.
Ability to perform routine laboratory procedures as needed.
Ability to handle confidential material.
Demonstrated critical thinking skills.
Computer skills and knowledge of Microsoft Office software.
Leads through influence and collaboration.
Builds strong interdisciplinary relationships.
Develops future leaders.
Uses data to drive decisions.
Promotes accountability.
Champions continuous improvement.
Demonstrates emotional intelligence.
Supports change management

Nice To Haves

Program management and supervisory experience desirable
Experience in a primary care setting preferred

Responsibilities

Clinical Leadership: Leads nursing practice across CHSI locations, Standardizes clinical workflows and nursing procedures, Develops nursing policies and clinical support protocols, Supports implementation of evidence-based practices, Oversees nursing competencies, Leads nursing orientation and onboarding
Staff Management: Directly supervises RN and LPN staff, Coaches and develops nursing leaders, Completes performance evaluations, Participates in hiring and onboarding, Assists with succession planning, Addresses performance concerns, Builds a culture of accountability
Dyad Leadership with Site Managers: Participates in operational meetings, Balances staffing needs with clinic operation, Coordinates implementation of new workflows, Solves clinical-operational issues collaboratively, Supports provider productivity, Collaborates to provide improvement for patient access, Coordinates staffing coverage during absences
Clinical Infrastructure: Develops clinical workflows, Develops standards for the vaccine program compliance, Completes reporting for referrals and improves workflows, Develops and reviews standing orders, Develops standards for clinical supplies, Coordinates compliance of the infection control program, Oversees clinical emergency preparedness, Develops clinical documentation procedures and accountability
Quality Improvement and Risk Management: Monitors nursing quality metrics, Participates in risk investigations, Assists with FTCA readiness, Participates in OSV preparation, Monitors incident reporting, Leads nursing quality improvement, Audits nursing documentation
Population Health: Collaborates on chronic disease initiatives, Supports care gap closure, Oversees nursing outreach, Supports care coordination, Partners with Outreach & Enrollment (O&E) teams, Uses Epic and Azara data to improve patient outcomes
Regulatory Compliance: HRSA, OSHA, CLIA, HIPAA, State nursing regulation