Clinical Services Director - Illinois (Remote)

North American Partners in Anesthesia•Saint Paul, MN

1d•Remote

About The Position

The Clinical Services Director (CSD) is a senior field-facing role responsible for the operational and financial health, clinician experience, and client relationships across an assigned portfolio of NAPA markets. Operating without a geographic residency requirement, the CSD is deployed where need and opportunity are greatest — providing consistent, high-quality support to their markets and amplifying the capacity and effectiveness of their VP of Operations who carries ultimate portfolio accountability. The CSD role has full P&L ownership for their market and serves as the trusted, accountable partner to both NAPA clients and the clinicians who serve them. This is an intentionally matrixed role. The CSD works within the dyad clinical and operational leadership of their region, and is also expected to work through centralized service delivery leadership to achieve great outcomes. They consistently model the kind of cross-functional partnering that produces repeatable, high-quality output across every market they support.

Requirements

Bachelor's degree in Healthcare Administration, Business, or a related field; MBA or equivalent preferred.
5+ years of progressive experience in healthcare operations, account management, or clinical services administration, preferably within an anesthesia or physician practice management organization.
Demonstrated track record of managing complex client relationships and driving measurable retention or satisfaction outcomes.
Strong financial literacy: ability to read site-level P&Ls, identify performance variances, and communicate financial risk clearly.
Experience coordinating clinician recruitment, credentialing, and onboarding workflows in a multi-site healthcare environment.
Exceptional interpersonal, written, and verbal communication skills with demonstrated ability to build trust with clinicians, hospital administrators, and executive stakeholders.
Willingness and ability to travel frequently — expected 30–50% travel depending on market portfolio.

Nice To Haves

Hands-on experience with clinical operations systems including scheduling platforms (Qgenda preferred), practice management tools (iPro preferred), and CRM platforms (Microsoft Dynamics preferred).
Experience supporting or leading new site implementations in a healthcare services environment.
Familiarity with various types of client contractual agreements.

Responsibilities

Own the cadence and accountability infrastructure that keeps NAPA client relationships healthy. Ensure that the right meetings are occurring on schedule, the right stakeholders are in the room, and that no relationship touchpoint falls through the cracks.
Track and document all client engagement activity — chief meetings, administrator check-ins, joint reviews — and flag to the RVP when cadence slips or attendance patterns signal disengagement. Maintain timely, accurate records of all client interactions in the CRM.
Proactively flag any issue, pattern, or signal that could lead to client dissatisfaction. Prepare materials and briefings that enable executive conversations to be high-quality and well-informed.
Serve as the first point of resolution for day-to-day operational issues in assigned markets, including staffing coverage gaps, payroll and scheduling inaccuracies, credentialing coordination, and compliance escalations. Drive accountability across shared services (RCM, HR, Talent Acquisition, Quality) to ensure timely, coordinated responses.
Serve as a visible, accessible advocate for clinicians in assigned markets. Partner with Chiefs and Talent Acquisition on recruitment, onboarding, and credentialing. Monitor engagement signals and address concerns early. Participate in candidate interviewing and provide white-glove onboarding support.
Track and address premium pay drivers, vacancy trends, and locum reliance as indicators of cultural or operational breakdown. Maintain knowledge of staffing models and flag model-level risks to the RVP.
Provide intentional capacity relief to Regional Vice Presidents by owning the operational and relational layer of account management. Prepare briefing materials, financial summaries, and client meeting prep; attend and support RVP-led strategic engagements as needed.
Participate in FORC prep, monthly financial reviews, and other regional initiatives. Identify situations without resolution and bring structured recommendations — not just problem statements — to RVP attention.
Actively partner with the RVP to identify and develop expansion opportunities within assigned client accounts. This shall include developing strategic plans for where cross-credentialing should occur to enable more market-based clinical teams.
The CSD’s on-the-ground presence and operational relationships make them a primary source of intelligence on client appetite for new service lines, ASC development, volume growth, or contract expansion. Surface these opportunities with specificity — context, timing, and the right internal contact.
Maintain awareness of each market’s competitive dynamics and flag threats as well as opportunities. Serve as the connective tissue between field-level insight and NAPA’s RVPs and business development.