Clinical Services Coordinator (Procedure Team)

Ann & Robert H. Lurie Children's Hospital of Chicago•Chicago, IL

8d•$24 - $39•Onsite

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Requirements

High School Diploma Required.
minimum four years of related administrative experience required.
Excellent leadership, organizational and analytical skills, ability to work with teams, strong written/verbal communication.
Strong planning and coordination skills.
Ability to work independently and exercise good and professional judgment.
Extensive knowledge and experience working with Microsoft applications

Nice To Haves

Bachelor’s Degree Preferred
A combination of education and experience will be considered in lieu of either area.
Knowledge of medical terminology and medical education programs, preferred.
Experience in an Academic Medical Center, preferred

Responsibilities

Collaborates with Division Leadership and the Procedure Team to develop, implement, and maintain an efficient, standardized scheduling process across interdisciplinary teams.
Serves as the primary resource for troubleshooting and resolving operational and scheduling issues on behalf of the Procedure Team, providers, and Division Administrator.
Acts as the primary liaison for referring physician practices, facilitating new patient referrals and resolving scheduling and access-related concerns.
Maintains working knowledge of insurance benefit eligibility, payer requirements, authorization processes, and precertification needs. Coordinates with appropriate stakeholders to ensure all required approvals and clearances are obtained to support timely and coordinated patient care.
Partners with administrative staff and Division Leadership to coordinate, organize, and promote Procedure Team meetings and related activities.
Prepares meeting agendas, minutes, correspondence, reports, and other materials, and distributes information to appropriate stakeholders in a timely manner.
In collaboration with Division Leadership, monitors Procedure Team performance, progress, and operational metrics. Supports initiatives addressing regulatory requirements, quality improvement efforts, procedural volumes, and departmental goals.
Identifies opportunities for process improvement and participates in performance improvement initiatives designed to enhance patient care, customer service, operational efficiency, and provider satisfaction.
Maintains and manages clinical databases related to procedural activities, ensuring data integrity, accuracy, completeness, and appropriate storage of information.
Collaborates with the Administrative Supervisor to maintain and update procedure-related content on the Division's website, ensuring information remains accurate, current, and accessible.
Performs other duties and responsibilities as assigned.

Benefits

Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program