Clinical Service Specialist, Full Time - Grandville, MI

Vivo Infusion•Grandville, MI

4d•$20 - $23•Onsite

About The Position

We are seeking a motivated and detail-oriented Clinical Service Specialist to join our highly skilled Infusion team in Grandville, MI. This role requires a strong healthcare administrative background, with expertise in scheduling, authorizations, and benefits verification. The ideal candidate will be self-driven, able to work independently, and possess excellent communication skills. The individual in this role will be responsible for ensuring smooth clinical operations, managing patient schedules, supporting our medical staff, verifying insurance benefits, and securing necessary authorizations for treatments. If you thrive in a fast-paced environment, are a proactive problem-solver, and have a passion for helping others, this position offers the chance to be part of a supportive and growing team. Join us in making a positive impact on your community while contributing to Vivo Infusion's mission of providing the ultimate patient experience in a comfortable, professional, and empathetic environment.

Requirements

High school graduate or equivalent, required.
1 year of experience working within a clinical environment, required.
1 year in an administrative, patient-facing, or customer service role, required.
Self-motivated with the ability to work independently as needed.
Must possess outstanding communication and interpersonal skills with ability to communicate professionally and effectively with other staff members, patients and physicians.
Must possess computer skills for electronic recordkeeping.
Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
CPR/BLS, required prior to start date.

Nice To Haves

Medical Assistant Certification, preferred
Phlebotomy and lab processing skills, preferred.

Responsibilities

Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
Room clinic patients in person or virtually and update patient chart with the required information
Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
Oversees and ensures efficient turnover of exam rooms
Assist provider in the exam room as requested
Collect, prepare, and submit ordered patient lab specimens as directed.
Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
Triage patient phone calls and messages and document them appropriately
Orders and manages supplies under the direction of manager
Disinfect and stock the exam rooms.
Assist in obtaining records required for the patients chart
Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
Follow company policies and CDC guidelines for infection control.
Assist with proper handling and storage of hazardous materials.
Maintain confidentiality of all company and patient records.
Adhere to HIPPA.
Communicates schedule changes to the team and assists with rescheduling patients.
Manages incoming mail and deliveries.