Clinical Service Representative II - Certified - Psychiatry

Washington University in St. Louis • Watervliet, MI

8d • $18 - $26 • Onsite

About The Position

This position with the department of Psychiatry is responsible for providing clinical office support which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, collecting co-payments, answering incoming patient phone calls, and medication prior authorizations.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
• Medical Office Setting (2 Years)
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
• Communication
• Computer Literacy
• Epic Systems
• HIPAA Compliance
• HIPAA Policies
• Insurance
• Interactive Communication
• Medical Terminology
• Physician Communications
• Punctuality
• Scheduling
• Telephone Communications
• Timeliness

Nice To Haves

• No additional education unless stated elsewhere in the job posting.
• No additional certification/professional licenses unless stated elsewhere in the job posting.
• No additional work experience unless stated elsewhere in the job posting.

Responsibilities

• Greets patients, assisting with form completion; verifies accuracy of patient’s insurance and demographic information; provides HIPAA forms, consent-to-treat forms and other necessary clinic forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Schedules return patient appointments and patient testing.
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending patient appointment reminders and/or Zoom links along with other related scheduling duties as needed.
• Answers incoming patient phones calls and directs them to appropriate personnel.
• Assists with Epic inbasket tasks, including patient messages and refill requests to distribute them appropriately.
• Assists with incoming faxes and shared email folders to distribute them appropriately.
• Submits prior authorization requests per office guidelines.
• Cross coverage of other office staff as needed.
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• 403(b) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources.
• Covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED