Clinical Service Representative I-Peds ID
About The Position
Provides first line of support and problem resolution for selected programs and services. Provides customer service for patients accessing multi-disciplinary outpatient clinics (at multiple locations) serving pediatric and adult patients, including HIV infected and affected populations. Expedites check-in/check-out process by reviewing appointment status to view information regarding appointment and insurance information. Collects pre-visit payments and communicates with clinical team members regarding factors impacting the patient visit and general clinic-patient flow. Works with integrated patient centered medical home team to provide patient care and perform administrative duties in a friendly and helpful manner.
Requirements
- High school diploma or equivalent.
Nice To Haves
- Two to four years clerical/customer service experience preferred, ideally in a health care related industry serving HIV/AIDS population.
- One year experience with third party payors, and computer experience for imputing data and reviewing patient demographic material preferred.
Responsibilities
- Serves as a first-line liaison for internal and external customers, including guests, clients, faculty, staff, students, vendors, and others.
- Communicates with customers in person, by telephone, email, fax, or postal mail.
- Greets patients and confirms appointments.
- Inspects insurance cards or authorization notices.
- Identifies and collects deductibles, co-payments or deposits on services.
- Explains and satisfies any necessary patient signature requirements.
- Performs CSR duties at multiple clinic locations.
- Makes phone contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
- Maintains patient scheduling functions and sets patient appointments through established guidelines.
- Interviews and completes the registration process for patients utilizing the specific service.
- Operates various office equipment and computer systems.
- Performs cashiering functions as it relates to co-payments or other patient payments/collections.
- May perform routine clerical duties for the department- perform other general office and administrative duties, such as filing, receiving and sorting mail.
- Provides administrative support to providers and management staff and assists in organization of clinical service.
- Problem solves issues with registration, schedules, appointments, etc.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
