Clinical Service Representative I - Ophthalmology

Washington University in St Louis • Saint Louis, MO

5d • Onsite

About The Position

Provides clinical office support including answering telephone calls, entering demographic and insurance/referral information, and scheduling appointments. Primary Duties & Responsibilities: Answers telephone calls and handles patient questions or routes to appropriate personnel. Schedules, reschedules, cancels and confirms patient appointments. Registers new patients in the system and obtains demographic and insurance information. Assists with obtaining referrals/pre-certifications as needed. Provides packets of information to patients associated with services which may accompany the appointment. Assists other clinical support staff during peak time, vacation/illnesses.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support - American Heart Association
• Basic Life Support - American Red Cross
• No specific work experience is required for this position.
• Not Applicable (Skills)
• A driver's license is not required for this position.
• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Nice To Haves

• Medical Office Setting (1 Year)
• Communication
• Computer Literacy
• Customer Service
• Insurance
• Interpersonal Relationships
• Medical Terminology

Responsibilities

• Answers telephone calls and handles patient questions or routes to appropriate personnel.
• Schedules, reschedules, cancels and confirms patient appointments.
• Registers new patients in the system and obtains demographic and insurance information.
• Assists with obtaining referrals/pre-certifications as needed.
• Provides packets of information to patients associated with services which may accompany the appointment.
• Assists other clinical support staff during peak time, vacation/illnesses.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• 403(b) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources.
• Covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees