Clinical Service Manager - CAS - Boston/NH

Medtronic • Boston, MA

5d • $130,000 - $140,000 • Remote

About The Position

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. This position will require up to 50% travel within their dedicated territory. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Requirements

• Bachelor’s Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience.
• A valid driver's license is essential for this role.
• Reside within the territory.
• Possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Nice To Haves

• Experience within Electrophysiology (sales, clinical, etc.)
• Management experience (sales, clinical, training, etc.)
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

• Collaborates with key stakeholders to coordinate, develop and execute clinical strategies to achieve short- and long-term business objectives within region as it relates ablation solutions activities and program.
• Drive execution of key CAS initiatives to achieve Group, OU and Regional level goals.
• Maximize regional personnel performance by managing, developing and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support and technical expertise in the hospital, and other care settings.
• Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance.
• Partners with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers.
• Work with regional leadership to align resources based on business priorities and appropriate clinical support demands.
• Lead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement.
• Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives.
• Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
• Leads regional Clinical Specialists to execute on key goals and objectives.
• Assist employees with goal setting, performance reviews, and individual development planning (IDP’s).
• Responsible Clinical Specialist recruiting and hiring.
• Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
• Understands national, regional and territory sales objectives.
• Works in partnership with account managers and CAS Regional Manager to achieve/ exceed goals.
• Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support.
• Promotes the safe and effective use of Medtronic CAS products and related procedures.
• Sales support, MPX reports, credentialing, expense management, data privacy, warranty credits.
• Ensure efficient, effective use of inventory, expenses and assets.
• Represents Medtronic CAS during ablations procedures to provide clinical guidance, technical assistance, and customer engagement.
• Receives technical inquiries by customers and team. Researches and supports resolution for solutions to questions or problems.
• Partner with education team and internal resources to facilitate and lead the training of new and tenured field personnel.
• Educates and trains physicians, hospital personnel and staff on CAS products and procedures. (e.g. one-on-one training sessions, in-service education programs, seminars and/or outside symposiums).
• Supports and provides training and resources for hospital staff to enable them to conduct training for their personnel.

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Principal