Clinical Service Lead - Women's Health/Urgent Care

LifeMD•New York, NY

13d•$155,000 - $175,000•Hybrid

About The Position

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care. This is a player-coach role where the position continues clinical practice while owning operational and clinical leadership of one service line (Weight Management, Women's Health, Men's Health, Mental Health, or Urgent Care). The Service Lead is the first line of escalation before clinical management, the daily traffic controller for the service, and the protocol steward for their specialty.

Requirements

Active, unencumbered NP license (FNP, AGNP, or AGACNP); compact RN license required for multistate practice
National board certification (AANP or ANCC)
2+ years as a Clinical NP II (or 3+ years equivalent external NP experience with successful internal credentialing)
Demonstrated proficiency across at least two service lines before cross-training to the third
Clean QA and KPI performance for two consecutive quarters
Telehealth licensure in a minimum of 25 states
Full DEA/CDS portfolio matching state licensure
Comfort with EMR-based documentation and async care delivery
Demonstrated subject matter expertise in the service line you will lead
Consistent top-quartile KPI performance for four consecutive quarters

Nice To Haves

For Mental Health Service Lead: PMHNP certification (in lieu of/in addition to FNP)
For Weight Management, ABOM Certification
Demonstrated leadership training (internal program or external equivalent, e.g., AONL, ANCC nursing leadership)
Licensed Medical Doctor or Doctor of Osteopathic Medicine
Track record of peer mentorship, protocol contribution, or process improvement

Responsibilities

Own daily operations for assigned service line: Weight Management, Women's Health, Men's Health, Mental Health, or Urgent Care
Triage and resolve clinical escalations from clinicians
Reassign tasks across the team based on volume, licensure, and capacity
Balance workload across the service line in real time (sync queues, async inboxes)
First-line escalation point before clinical management/Medical Director
Participate in ad hoc weekly clinical team meetings to review service line specific updates/trainings
Partner with operations on staffing, scheduling, and capacity planning as needed
Contribute to and own clinical protocol updates for the service line
Lead the appropriate 6S program
Mentor NP Is and IIs; act as a primary trainer during onboarding
Participate in quality/safety improvements, meetings, etc.
Maintain clinical practice expectations of an MD/DO/NP II (or NP I, depending on which service line they lead — e.g., a Mental Health Service Lead carries mental-health-specific clinical expectations)
Carry a reduced patient panel to accommodate leadership time
Handle the most complex patients within the service line when required