CLINICAL SERVICE DIRECTOR

CenterLight Health System•New York, NY

1d•$135,000 - $145,000

About The Position

JOB PURPOSE: The Clinical Service Director (CSD), under the direction of the VP of Clinical Services, supervises all day-to-day operations of the Interdisciplinary team (IDT) and participant outcomes. As such, the CSD serves as the Director of Patient Services (DPS) for the LHCSA and coordinates the multi-disciplinary integrated care in the community, Day Health Center (DHC), Diagnostic & Treatment Center (DTC), and throughout the continuum of care. Coordinates with all Managers to ensure all metrics logs are complete and provide support and assistance as required. JOB RESPONSIBILITIES: IDT Takes initiative, is resourceful, proactive, creative, innovative, and independent. Oversees, coordinates and provides support to site-based managers, clinical staff including but not limited to the DTC, DHC, rehabilitation, nutrition, social work and home care services. Provides oversight of participants’ services and ensures effective development of a personalized care plan resulting in positive outcomes. Coordinates in-service training and continuing education for the professional development and advancement of team members. Collects data for operational metrics geared towards ensuring participants are treated at the appropriate level of care. Participates in all quality assurance and regulatory initiatives to ensure compliance with regulatory agencies. Serves as administrator on call during non-operational hours. Collaborates with all departments including but not limited to shared services and specialized programs to establish new & improved care delivery processes and treatment protocols in accordance with evidence-based practice. Monitors and minimizes voluntary disenrollment. Quality Ensures all clinical documentation for all participants is complete and accurate and in accordance with CenterLight policies. Ensures all incidents are investigated timely. Ensures that the Level 2 investigation is completed in a timely manner according to CenterLight policies and regulations. Investigates and assists in resolving customer issues and grievances timely. Conducts random reviews of participants’ charts to ensure compliance and address any deficiencies. Participates in special projects and assignments as required. Managerial Standards Ensures that direct reports conduct perform their responsibilities in compliance with applicable rules, regulations and organizational policies. Evaluates the work performance and competency of direct reports. This includes ongoing informal feedback/counseling/support and completion of annual performance reviews. Maintains accountability for individual staff performance and professional conduct. Adheres to organization’s policies regarding disciplinary action and collaborates with Human Resources as needed for guidance on disciplinary actions/terminations. Develops individual professional development plans with direct reports, including the identification of in-service training needs and interests. Investigates and resolves employee grievances and complaints in collaboration with Human Resources as appropriate. Participates in departmental the annual budgeting planning; oversees budget management and approves departmental expenditures. Schedule: 8:30 AM – 5:30 PM Weekly Hours: 40

Requirements

A Bachelor’s Degree in nursing (BSN) from an CCNE/NLN -accredited school of nursing is required; a BSN is preferred required.
Completed NYSED-approved infection control coursework.
Minimum of 3 years of recent nursing experience in an acute care setting required.
Minimum of one (1) year of clinical experience working with elderly population in a Certified Home Health Agency (CHHA), Managed Long Term Care (MLTC) and Program of All Inclusive Care for the Elderly (PACE).
Current active and unrestricted license and registration as a Registered Nurse in NYS required.
Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.
Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to: Standing – Duration of up to 6 hours a day. Sitting/Stationary positions – Sedentary positions for up to 6-8 hours a day for consecutive hours/periods. Lifting/Push/Pull – Up to 50 pounds of equipment, baggage, supplies, and ability to lift patients safely and using OSHA guidelines, etc. Bending/Squatting – Must be able to safely bend or squat to care for patients, use medical supplies, etc. Stairs/Steps/Walking/Climbing – Must be able to safely maneuver stairs, climb up/down, and walk to access work areas. Position requires the individual to be able to travel and walk between sites/locations and work areas throughout the day. Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools (ie. typing, use of medical supplies, equipment, etc.) Sight/Visual Requirements – Must be able to visually assess patients, read orders type/write documentation, etc. with accuracy. Audio Hearing and Motor Skills (language) Requirements – Must be able to listen attentively and document information from patients, community members, providers, etc., and intake information through audio processing with accuracy. In addition, must be able to speak comfortably and clearly with language motor skills for customers to understand the individual.
Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.

Nice To Haves

Minimum of two to three (2 – 3) years of Clinical Staff Supervisory experience preferred.
Bilingual preferred.

Responsibilities

Oversees, coordinates and provides support to site-based managers, clinical staff including but not limited to the DTC, DHC, rehabilitation, nutrition, social work and home care services.
Provides oversight of participants’ services and ensures effective development of a personalized care plan resulting in positive outcomes.
Coordinates in-service training and continuing education for the professional development and advancement of team members.
Collects data for operational metrics geared towards ensuring participants are treated at the appropriate level of care.
Participates in all quality assurance and regulatory initiatives to ensure compliance with regulatory agencies.
Serves as administrator on call during non-operational hours.
Collaborates with all departments including but not limited to shared services and specialized programs to establish new & improved care delivery processes and treatment protocols in accordance with evidence-based practice.
Monitors and minimizes voluntary disenrollment.
Ensures all clinical documentation for all participants is complete and accurate and in accordance with CenterLight policies.
Ensures all incidents are investigated timely.
Ensures that the Level 2 investigation is completed in a timely manner according to CenterLight policies and regulations.
Investigates and assists in resolving customer issues and grievances timely.
Conducts random reviews of participants’ charts to ensure compliance and address any deficiencies.
Participates in special projects and assignments as required.
Ensures that direct reports conduct perform their responsibilities in compliance with applicable rules, regulations and organizational policies.
Evaluates the work performance and competency of direct reports. This includes ongoing informal feedback/counseling/support and completion of annual performance reviews.
Maintains accountability for individual staff performance and professional conduct.
Adheres to organization’s policies regarding disciplinary action and collaborates with Human Resources as needed for guidance on disciplinary actions/terminations.
Develops individual professional development plans with direct reports, including the identification of in-service training needs and interests.
Investigates and resolves employee grievances and complaints in collaboration with Human Resources as appropriate.
Participates in departmental the annual budgeting planning; oversees budget management and approves departmental expenditures.