CLINICAL SECRETARY

Beth Israel Lahey Health•Amesbury, MA

4d•$19 - $26•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Performs a multitude of receptionist duties upon greeting patients that arrive for diagnostic testing. Good customer service skills, organizational abilities, prioritizing and patience are key elements necessary for providing clerical support for the department, in a fast paced setting.

Requirements

Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.
Proficiency in Microsoft Word, Excel, and Outlook applications.
Must be a high school graduate.
Previous secretarial experience, preferably in a health care setting.

Nice To Haves

Familiarity with Meditech registration module, Microsoft PowerPoint and Access a plus.

Responsibilities

Greets patients in a courteous and helpful manner. Verifies patient identification.
Provides patients with instructions for signatures and changing rooms, as needed.
Informs patients of waiting areas and waiting times if applicable.
Answers patient questions to the best of their ability or seeks assistance to assure satisfactory answer.
Answers incoming phone calls in courteous and helpful manner. Takes an accurate message and provides follow-up as needed.
Accurately and quickly comprehends all types of requests.
Assembles and prepares patient information to assure accuracy of documentation and presence of radiology request. Accurately inputs required information into computer order entry fields.
Responds to customers’ (patient, physician, offices, families) questions in a timely manner and provides assistance as needed to maximize customer satisfaction.
Communicates related concerns or issues to appropriate staff individual(s).
Assist in film/report loan requests and retrieval as necessary.
Demonstrates ability to reprint patient exams to include film, CD and paper media.
ABN functions (i.e. selecting appropriate ICD 9 code or seeks assistance)
Scans orders into PACS system
Obtain necessary billing information.
Organizes documentation and paperwork for future needs and assists with intra-departmental communications. Assumes responsibility when needed to coordinate open shift coverage due to sick calls, etc.
Matches patient identification with correct patient in Meditech
Procures replacement patient orders which are missing/incorrect
Knowledge of registration function to complete when patient registration is closed (If warranted, as determined by clerical supervisor, cross-training maybe required to perform this function)
Schedules of biopsy procedures (If warranted, as determined by clerical supervisor, cross-training maybe required to perform this function)
Provides coverage at satellite imaging offices as scheduled. (If warranted, as determined by clerical supervisor, cross-training maybe required to perform this function)
Competently uses all required software and equipment
Displays tact and courtesy in high anxiety situations and remains calm and collected
Maintains high level of energy and enthusiasm for work. Demonstrates the ability to work as a team player Exercises initiative seeking additional tasks from supervisor or coworkers when time permits.
Completes other duties as assigned