Clinical Secretary (OB/GYN- Canandaigua Location)

UR Medicine Thompson Health•Canandaigua, NY

17d•Onsite

About The Position

The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support. The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate & timely referrals & prior authorizations as well as issue resolution. Responsible verifying eligibility, collecting appropriate patient payments as well as ensuring compliance and appropriate maximum reimbursement. He/she must also understand, interpret and apply knowledge on multiple insurance benefits to specific patient needs. The Clinical Secretary will input, classify and manage documentation in the office’s electronic medical record system. The Clinical Secretary will assist in, and perform diverse tasks required to maintain an efficient and organized office. Actively support physicians and nurses and be an enthusiastic participant in dept. meetings & actively identify ways to improve processes and service to patients. The Clinical Secretary functions under the direct supervision of the Practice Manager or Clinical Coordinator and under the daily guidance of providers. Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally. Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public.

Requirements

Demonstrates skill in administrative support within a medical office setting including but not limited to use of an Electronic Medical Record (EMR), Microsoft Word, insurer systems, etc.
Creative and efficient appointment scheduling.
Document classification.
Patient outreaches.
Insurance verification.
Medicare Secondary Payor and other forms accuracy.
HIPAA compliance.
Shows caring and concern for all patients.
Demonstrates patient centered approach to care, adhering to all NCQA’s Patient Centered Medical Home (PCMH) requirements for the delivery of evidence-based care that supports the population needs.
Exhibits time management, keyboarding, and multi-tasking skills.
Demonstrates ability to develop/maintain collaborative working relationships w/providers, staff & Practice Management.
Demonstrates the ability to work independently and exhibits flexibility in decision making and prioritizing assignments.
Exhibits leadership skills through active support of practice and system goals and objectives.
Actively guards the confidentiality of sensitive info. including but not limited to the patients, staff and the health system.
High School Diploma or GED required.
Medical terminology required.
Medical secretarial experience required.
Medical background required.
Computer knowledge and skills including but not limited to Outlook and Microsoft Office required.

Nice To Haves

Medical Administrative certification preferred.
Strong EMR experience preferred.
Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in practice setting is strongly preferred.

Responsibilities

Participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support.
Answers phones, schedules appointments, handles referrals and prior authorizations, and resolves issues.
Verifies eligibility and collects patient payments.
Ensures compliance and appropriate maximum reimbursement.
Understands, interprets, and applies knowledge of multiple insurance benefits to specific patient needs.
Inputs, classifies, and manages documentation in the electronic medical record system.
Assists in and performs diverse tasks required to maintain an efficient and organized office.
Actively supports physicians and nurses.
Participates in department meetings and identifies ways to improve processes and service to patients.
Manages demanding workload with accuracy and represents the office and staff professionally.
Exhibits excellent customer service skills with patients, families, staff, physicians, providers, management, vendors, and the public.