Clinical Secretary (Finger Lakes Family Care)

UR Thompson Health•Town of Canandaigua, NY

1d•$19 - $23•Onsite

About The Position

The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support. The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate & timely referrals & prior authorizations as well as issue resolution. Responsible verifying eligibility, collecting appropriate patient payments as well as ensuring compliance and appropriate maximum reimbursement. He/she must also understand, interpret and apply knowledge on multiple insurance benefits to specific patient needs. The Clinical Secretary will input, classify and manage documentation in the office’s electronic medical record system. The Clinical Secretary will assist in, and perform diverse tasks required to maintain an efficient and organized office. Actively support physicians and nurses and be an enthusiastic participant in dept. meetings & actively identify ways to improve processes and service to patients. The Clinical Secretary functions under the direct supervision of the Practice Manager or Clinical Coordinator and under the daily guidance of providers. Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally. Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public.

Requirements

Skill in administrative support within a medical office setting, including Electronic Medical Record (EMR) use, Microsoft Word, and insurer systems.
Proficiency in creative and efficient appointment scheduling, document classification, patient outreaches, insurance verification, Medicare Secondary Payor and other forms accuracy, and HIPAA compliance.
Caring and concern for all patients.
Patient-centered approach to care, adhering to NCQA’s Patient Centered Medical Home (PCMH) requirements.
Time management, keyboarding, and multi-tasking skills.
Ability to develop/maintain collaborative working relationships with providers, staff, and Practice Management.
Ability to work independently and exhibit flexibility in decision making and prioritizing assignments.
Leadership skills through active support of practice and system goals and objectives.
Ability to guard the confidentiality of sensitive information.
High School Diploma or GED.
Medical terminology.
Medical secretarial experience.
Medical background.
Computer knowledge and skills including Outlook and Microsoft Office.

Nice To Haves

Medical Administrative certification.
Strong EMR experience.
Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios.

Responsibilities

Provide office administrative support within a multi-disciplinary, team-based patient care process.
Answer phones, schedule appointments, and manage referrals and prior authorizations.
Verify patient eligibility and collect appropriate payments.
Ensure compliance and maximum reimbursement.
Understand, interpret, and apply knowledge of multiple insurance benefits to patient needs.
Input, classify, and manage documentation in the electronic medical record system.
Assist in and perform diverse tasks to maintain an efficient and organized office.
Support physicians and nurses, participate in department meetings, and identify process improvements.
Manage a demanding workload with accuracy and professionalism.
Provide excellent customer service to patients, families, staff, physicians, providers, management, vendors, and the public.