Clinical Sales Specialist

Medacta USA, Inc.•Elkhart, IN

5h•Remote

About The Position

Medacta is a Swiss-based orthopedic company founded in 1999, known for pioneering innovative products and surgical techniques such as Anterior Minimally Invasive Surgery (AMIS®) for hip replacements, MyKA™ Kinematic Alignment Platform for knee replacement, and NextAR™ Augmented Reality Surgical Platform for shoulder, spine, and knee procedures. They also offer MySolutions technology for personalized pre-operative planning and implant placement, enhancing surgical precision. The Clinical Sales Specialist is responsible for surgical case coverage, including setup, delivery, and technical support. This role involves identifying new business opportunities, assisting in retaining and expanding existing customer relationships, promoting company marketing and educational programs, and educating hospital personnel on the safe and appropriate use of Medacta reconstructive orthopedic medical devices, instrumentation, and related products within their assigned Territory.

Requirements

Bachelor’s Degree and/or professional certification in a medical profession
A minimum of 2 years’ professional experience
Hospital Credentialing: You will be required to submit appropriate health documentation to include but not limited to vaccinations, TB testing results, titers, etc.) and complete enrollment processes for 3rd party Hospital Credentialing Groups (HCGs) which may include other requirements as listed by each credentialing group
Excellent interpersonal abilities combined with demonstrated written and oral communication skills
Strong collaboration and team building skills
PC, Microsoft Office software suite, iPad, general office equipment, orthopedic instruments, automobiles, smart phone and mobile apps
Independent, proactive judgment is employed in problem prevention/solving relating to customer satisfaction
Operating room experience
Demonstrated ability to plan, organize and execute multiple projects simultaneously
Ability to sit for extended periods at a desk or workstation
Frequent standing and walking within the general office environment, hospitals and operating rooms
Ability to lift and transport surgical instruments and implant bins up to 40 lbs
Additional tasks may require reaching, manual dexterity, and visual acuity

Responsibilities

Set up, delivery & technical support for surgical case coverage
Identify opportunities for business with new customers
Assist in the retention & expansion of business with existing customers
Promote the company’s marketing and educational programs
Educating hospital personnel on the safe & appropriate use of Medacta reconstructive orthopedic medical devices, instrumentation, and related products
Technical surgical case coverage to assure safe and effective use of products
Support activities necessary to meet sales quotas, customer retention, and customer service requirements
Identify qualified sales leads through cold calling and hospital networking, corporate contracting, and current customer referrals
Fully utilizes Medacta Medical Education programs to train new customers and provide advanced training of existing customers
Assists in closing sales opportunities resulting in competitive market share gains
Complete understanding of Medacta pricing policies and contracting procedures; achieve assigned pricing targets
Assists in the implementation of company marketing and educational plans as needed
Maintain contact with all clients in the Territory to ensure high levels of satisfaction
Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity
Report detailed business information on the performance of Medacta products and programs as well as those of competitors
Maintains accurate records of day-to-day activities
Utilizes all company sponsored marketing, sales and educational tools including CRM, Intranet, iPad app, e-mail and internal share drives
Strict adherence with all finance, operational, customer service, inventory and instrument asset policies & procedures
Respects the company’s Code of Conduct, HIPPA, and Healthcare Compliance requirements as well as all other company policies and procedures
On time completion of annual training requirements as determined by the company
Demonstrate ability to interact and cooperate positively with all company employees
Maintain professional internal and external relationships that meet company values
Proactively establish and maintain effective working team relationships with all support departments
Manage spending to assigned budgets; properly maintain company assets: product demos, samples, literature, templates, computers, software, login credentials, etc.
Sales training, attending sales & marketing meetings, learning/reference center visits, national/local industry conferences
Weekend call to meet customer service requirements
Other duties may be assigned at Medacta USA’s discretion