Clinical Risk Specialist

Talkspace • New York, NY

7d • $75,000 - $82,000 • Remote

About The Position

Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for an experienced Clinical Risk Specialist to join our Clinical Quality, Risk Management team. This role would be responsible for identifying, assessing, and mitigating clinical risk. We are looking for someone who has experience providing Clinical Risk Management and wants to bring their talents to a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

Requirements

• Master’s degree from an accredited University/College in social work, counseling, marriage and family therapy, psychology, or related field.
• Current independent, unrestricted clinical licensure (LCSW, LMHC, LPC, LMFT, Psychologist, or equivalent).
• 3+ years of post-licensure experience as a mental health clinician
• 2+ years of direct clinical experience delivering care as a telehealth practitioner.
• Experience in clinical risk management and crisis intervention.
• Familiarity with clinical quality expectations and ability to consistently apply ethical and clinical best practice standards.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively as part of a team.
• Technologically proficient; Familiar with Google Workspace and able to learn new systems.

Nice To Haves

• Experience in delivering care in acute, crisis, or high-acuity settings (e.g., emergency department, inpatient, mobile crisis, IOP, PHP, residential)
• Demonstrated ability to manage adverse incidents and risk-related workflows, including: Reviewing, assessing, and documenting incidents accurately using clinical judgment.
• Providing consultation and guidance to providers following risk-related concerns.
• Coordinating higher level of care referrals.
• Completing clinical documentation audits and quality reviews.
• Facilitating clinical training.
• 6+ Years of post-licensure clinical experience with demonstrated expertise in clinical risk and quality management.
• Providing clinical supervision, consultation, or mentorship to clinical peers.
• Facilitating clinical risk-management training.
• Contributing to clinical procedure and policy development/improvement.
• Demonstrated ability to gather, organize, and maintain risk-related data to support analysis, reporting, and decision-making by leadership and stakeholders.

Responsibilities

• Review and document adverse incidents, crisis alerts, higher level of care needs.
• Apply clinical expertise to assess risk-related concerns.
• Provide guidance and/or consultation to providers following a risk-related incident.
• Facilitate debriefing and Psychological First Aid (PFA) following significant sentinel events, as assigned.
• Escalate high-risk or complex concerns for leadership review.
• Offer consultation to providers on clinical risk management topics (e.g., documentation, ethical practice, safety planning, mandated reporting.)
• Participate in provider onboarding, risk-focused learning communities, and other training initiatives.
• Assist in developing clinical risk education materials.
• Connect providers to appropriate support teams and resources when needed.
• Partner with Quality Management to investigate complaints and evaluate clinical quality.
• Conduct audits and quality reviews.
• Contribute information and findings that inform provider action plans and quality improvement processes.
• Gather, organize, and maintain accurate risk-related data.
• Track and report patterns or anomalies that may indicate emerging trends.
• Summarize and contribute insight to inform leadership review and reporting.
• Utilize technology systems and tools that support clinical risk management workflows to improve efficiency and accuracy.
• Stay current on emerging tools that can strengthen risk monitoring.
• Apply Clinical Risk Management SOPs, policies, and workflows consistently in daily work.
• Provide feedback on policies, procedures, and systems based on experience.
• Participate in testing and evaluation of processes or systems.
• Support the communication of updates to providers, colleagues, and other teams/departments as needed.
• Share information and coordinate with other clinical teams and other departments, as appropriate.
• Participate in cross-team/departmental projects or initiatives related to safety and risk management.
• Perform other duties as assigned.

Benefits

• Comprehensive Medical, Dental and Vision plans coverage
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level