Clinical Risk Manager
About The Position
At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again". We are looking for a highly specialized Clinical Risk Manager who seamlessly blends sharp clinical risk acumen with deep empathy for patient advocacy. In this role, you will be the primary strategist and operational lead for managing patient complaints and clinical incidents. You will not just log issues; you will actively risk-manage them—evaluating severity, executing established protocols, and determining exactly when to loop in clinical leadership, legal counsel, or operational teams. Simultaneously, you will serve as a vital bridge for our patients, utilizing advanced de-escalation and advocacy skills to navigate sensitive, complex, or emotionally charged conversations, while coaching our clinicians to do the same. This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future). Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!
Requirements
- Proven, dedicated experience in clinical risk management within a healthcare setting (experience with outpatient imaging or MRI services is highly valued).
- 5+ years of experience.
- Active Registered Nurse (RN) license or Juris Doctor (JD) required.
- Strong background in patient relations, or healthcare conflict resolution, with verifiable skills in de-escalating high-tension situations.
- Solid understanding of clinical risk protocols, medical-legal concepts, and frameworks like the Patient Safety and Quality Improvement Act (including PSWP protections).
- Exceptional interpersonal, written, and remote communication skills (video conferencing, Slack, Google Suite, and JIRA).
Nice To Haves
- JD and RN Dual qualification as a Juris Doctor and Registered Nurse is a major plus.
- Willingness to obtain multi-state licensure as Prenuvo expands.
Responsibilities
- Own the end-to-end management of patient clinical complaints and tickets. Critically assess each situation to determine the appropriate response path and level of escalation.
- Make high-level decisions on when to involve legal counsel, clinical directors, radiology teams, or executive leadership, ensuring appropriate organizational alignment on high-stakes issues.
- Manage the organization's active engagement with the Patient Safety Organization (PSO), ensuring rigorous adherence to quality privilege principles, systematic documentation within the Patient Safety Evaluation System (PSES), and the consistent protection of privileged safety information.
- Conduct comprehensive clinical root-cause analyses and incident investigations to develop and implement proactive risk mitigation strategies.
- Serve as the central point of contact for patient inquiries, fostering a balanced dialogue that prioritizes the patient perspective while maintaining objective clinical standards to drive effective and fair resolutions.
- Partner with Nurse Practitioners, radiologists, and clinic staff to model and coach on empathetic, transparent communication strategies that facilitate resolution and maintain trust following incidents.
- Champion the patient perspective across the organization, ensuring clinical quality improvements are informed by patient feedback and consistently result in safer, clearer, and more satisfying patient experiences.
- Document investigation findings, risk assessments, and corrective actions with meticulous accuracy under the direction of legal counsel, maintaining strict confidentiality.
- Perform regular chart audits and reviews of Nurse Practitioner consults to identify potential risk vulnerabilities or systemic process gaps.
- Analyze complaint and incident data to identify operational trends, presenting actionable reports to management to drive continuous improvement.
Benefits
- Free, whole-body scans to each team member
- Flexible vacation policy
- Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs.
- 401(k) retirement savings plan
- Comprehensive benefits package including health, dental, vision, including Mental Health coverage
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
