Clinical Review Team Lead

Pinnacle Home Care • Oldsmar, FL

3d

About The Position

Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, is seeking a Clinical Review Intake Team Lead to join their award-winning team. The company focuses on delivering innovative technology solutions that support compassionate healthcare at home. The role involves overseeing the Central Intake team, ensuring timely and accurate processing of referrals, and fostering a positive team environment. Pinnacle Home Care has been providing high-quality, patient-centered care for over two decades.

Requirements

• Minimum 1 year of experience in Intake Coordination.
• Excellent communication and public speaking skills.
• Ability to interact professionally with company staff, referral sources, patients, and others.
• Ability to navigate multiple systems simultaneously.
• Basic Excel skills are required.

Nice To Haves

• 1 year of Team Lead experience highly preferred.
• Intermediate Excel skills preferred.

Responsibilities

• Perform all duties and responsibilities of the Central Intake Team in accordance with the Department’s Standard Operating Procedures.
• Monitor and Oversee Central Intake referral requests are processed timely and accurately daily.
• Collaborate with other Central Operations Teams as well as with Leadership to identify, document, report gaps in process(es) and contribute to propose/create solutions.
• Track both individual and Team performance metrics daily.
• Responsible for developing and sustaining a team environment that maintains motivation to meet both individual and Team objectives/goals.
• Oversee Central Intake processing and ensure Standard Operating Procedures are being followed.
• Problem Resolution: Responds to Regional Leaders inquiries on potentially delayed referrals with a thoroughly documented timeline and conditions impacting completion.
• Runs and distributes reports demonstrating team performance daily, weekly and monthly to Supervisor and/or Leadership Team.
• Demonstrates, supports, and adheres to company values as an intrinsic part of team’s daily collaboration efforts: Beyond Expectation, Attitude, Integrity, Culture of Discipline, Appreciation.
• Identify trends, opportunities, and report data to direct supervisor same day.
• Collaborate with Supervisor to develop, implement and revise Standard Operating Procedures to meet company growth and business.
• Protects the confidentiality of patient information.
• Oversees orientation and manages IDPs for new members of the team.
• Contributes to the development of team members through continuous training, coaching and mentoring efforts.
• Cross-Train and Support other Central Operations Teams with Special Projects.
• Additional Duties/Tasks may apply as the business needs of the company evolve.

Benefits

• Personalized, One-on-One Care
• Growth & Stability
• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Flexible Scheduling
• Supportive & Fun Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed