Clinical Review Manager

BlueCross BlueShield of Tennessee•Chattanooga, TN

2d•Remote

About The Position

The Outpatient Clinical Review team at BlueCross BlueShield of Tennessee (BCBST) is seeking a highly skilled and motivated Clinical Review Manager to join our exceptional team. This role combines deep clinical expertise with financial and claims analysis, supporting our mission to showcase the value of care management while driving insight, transparency, and innovation. In this role, you will serve as an expert in the clinical and financial review of paid and pending claims, translating complex information into meaningful insights for both internal partners and external stakeholders. You will regularly present to employer groups, consultants, and other external audiences, helping BCBST shine through clear communication, clinical credibility, and thoughtful analysis. Ideal candidates are energized by finding new and creative ways to elevate care management, demonstrate value, and strengthen partnerships.

Requirements

Active RN License (TN or Compact Status)
Strong communication and presentation skills
Exceptional collaboration and customer service mindset
3+ years of experience in a clinical setting (e.g., Case Management, Utilization Management, ICU, Med‑Surg, Oncology, Home Health, or similar)
Strong clinical judgment with the ability to analyze medical claims and financial data
Experience reviewing paid and pending claims and understanding drivers of cost and utilization
Working knowledge of CareAdvance and Agent Workspace
Confidence presenting to external audiences, with the ability to clearly explain complex clinical and financial concepts
The ability to showcase the value of BlueCross BlueShield of Tennessee’s care management team, provider network, and various products through thoughtful analysis and storytelling
Strong technical competence and comfort working with data, reports, and clinical systems
A passion for innovation and enthusiasm for elevating care management and the BCBST story
Interest in applying AI‑assisted insights to improve workflows and presentation content
Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
Working knowledge of URAC, NCQA and CMS accreditations
Must be able to work in an independent and creative manner.
Excellent oral and written communication skills
Strong interpersonal and organizational skills
Ability to manage multiple projects and priorities
Adaptive to high pace and changing environment
Customer service oriented
Superior interpersonal, client relations and problem-solving skills
Proficient in interpreting benefits, contract language specifically symptom-driven, treatment driven, look back periods, rider information and medical policy/medical review criteria
Must be able to pass Windows navigation test.
Testing/Assessments will be required for Digital positions.
This Position requires an 18 month commitment before posting for other internal positions.

Nice To Haves

The ability to translate complex information into meaningful insights for both internal partners and external stakeholders.
Candidates are energized by finding new and creative ways to elevate care management, demonstrate value, and strengthen partnerships.
Interest in applying AI‑assisted insights to improve workflows and presentation content

Responsibilities

Initiate referrals to ensure appropriate coordination of care.
Seek the advice of the Medical Director when appropriate, according to policy.
Assists non-clinical staff in performance of administrative reviews
Performing comprehensive provider and member appeals, denial interpretation for letters, retrospective claim review, special review requests, and UM pre-certifications and appeals, utilizing medical appropriateness criteria, clinical judgement, and contractual eligibility.