Clinical Resource Liasion

PACE Southeast Michigan•Burt Township, MI

2d•Hybrid

About The Position

The Clinical Resource Liaison (CRL) works under the guidance and supervision of the Registered Nurse Case Manager (RNCM) as well as other disciplines at Clinical Managers (CL-M) discretion. The CRL supports the delivery and coordination of care to participants by assisting the clinical team.

Requirements

Excellent customer service and communication skills including face to face, telephone, virtual, and written abilities
Familiar with medical terminology and recognize urgent medical issues
Health care experience working with geriatric population (ie- PCA, CNA, nursing student, MA, or EMT, patient advocate, social work, long term care, hospital, or ambulatory care
Skillful in Microsoft Office
Able to navigate through electronic medical record and other participant- oriented software
Document in the EMR as needed
Ability to flex to the needs of the participant and or center/clinical teams needs
Basic Life Support/CPR
Dependable transportation and driver’s license

Responsibilities

Facilitate communication through answering direct nursing phone calls to assist with nonclinical, non-urgent, direction of calls to appropriate team member.
Collect and transport urine and stool specimens from community (when LPN not available)
Daily rounding in the day health center
Deliver urgent nonskilled supplies (diabetic, incontinence, etc)—no meds
Other related duties as assigned
Assist nurse with procedures (eg- dressings)
Assist with facilitation of virtual visits for participants
Wellness- social calls/appointment reminders
Attend afternoon appointment review meeting; assist facilitation of rescheduling missed appointments; communicate with transportation team
Assist with retrieval and sending records, faxes
Collect/maintain information
Attend home visits with clinical team for assistance as needed
Update Grand Pad with appointment reminders
Ordering supplies/DME for RNCM (PAP, Oxygen, incontinence, etc)
Screening forms/pre procedure coordination
Transportation coordination and requests