Clinical Research Systems Manager

ARIZONA ARTHRITIS & RHEUMATOLOGY ASSOCIATES PC•Phoenix, AZ

About The Position

Arizona Arthritis & Rheumatology Associates, P.C. is the largest private Rheumatology practice in the United States, with over 60 providers, 15 sites, and over 400 employees. The practice is recognized for excellence in medicine and for being pioneers in new treatments, supported by its Research department. We are seeking an ambitious, friendly, positive, and compassionate Clinical Research Systems Manager to join our Team. This role reports to the Director of Clinical Research and is responsible for leading the research technology team and overseeing the design, implementation, maintenance, and quality of all clinical research technology systems across AARA Clinical Research.

Requirements

Bachelor's Degree or equivalent; preferably in Computer Science, Information Technology, Health Informatics, or related field
Minimum of 3 years of experience in clinical research technology systems management or administration
Minimum of 2 years of supervisory or team leadership experience
Strong knowledge of clinical trial protocols, electronic source, CTMS, regulatory, and project management systems architecture
Familiarity with FDA regulations, ICH-GCP guidelines, network security, and HIPAA compliance
Excellent leadership, project management and communication skills
Able to travel up to 20% domestically

Responsibilities

First-line manager (direct, supervise, and evaluate) for the Research Systems Administrator, Research Systems Quality Specialist, and Data Developer
Conduct training, mentorship, and professional development of research technology staff, ensuring their success
Assign tasks, projects, and priorities to ensure balanced workloads and timely deliverables across the team
Meet with direct reports regularly to review metrics, conduct team huddles, and provide ongoing performance feedback
Perform HR responsibilities including interviews, reviews, reprimands, and terminations
Maintain a professional, courteous, and supportive communication style with all team members, stakeholders, and end users, fostering a positive and collaborative work environment
Define and execute the strategic vision for clinical research technology systems, aligning with organizational goals and growth
Oversee the design, implementation, and maintenance of enterprise clinical research technology systems including Advarra eSource/EDC, CTMS (Clinical Conductor), eRegulatory (Veeva SiteVault), Microsoft 365, Monday.com, and related platforms
Manage system quality, security, and privacy risks while ensuring ongoing compliance with protocols, SOPs, ICH-GCP, FDA requirements, contractual obligations, privacy laws, and HIPAA
Ensure all system builds, configurations, and integrations meet quality, security, and compliance standards before release
Ensure all analytics systems perform as expected, including metrics, dashboards, and operational reporting systems using SQL, Power Query, Power BI, and related analytics tools
Promote data integrity and quality standards among all system end users
Collaborate with clinical, operational, regulatory, and administrative teams to translate organizational needs into easy-to-use technology solutions
Identify system gaps and inefficiencies, perform root cause analysis, and implement solutions to improve overall organizational performance
Ensure ongoing provision of accurate training materials, guides, SOPs, and documentation for all electronic systems
Serve as the systems escalation point for customers, vendors, and internal stakeholders
Support audits, inspections, and monitoring activities related to electronic systems and data management
Stay current with emerging clinical research technologies, AI/automation tools, local and federal laws, internal policies, and industry best practices to drive innovation
Perform additional duties as assigned by the Director of Clinical Research