Clinical Research Site Manager, HBN

Child Mind Institute•New York, NY

2h•Onsite

About The Position

As the Site Manager for the Healthy Brain Network (HBN), you will drive the operational efficiency and administrative duties of the research site. You will oversee all daily activities and operations, including capacity management, optimized scheduling and flow of participants, facility performance, participant safety, onboarding coordination, and coordination of resources. You will oversee office operations, ensure maintenance and upkeep of all equipment, and liaise with clinical and research leadership to implement interdisciplinary aims following HBN and Child Mind Institute standards. You will supervise all support staff and the delegation of work tasks throughout the department to ensure proper and prompt completion, ensuring the site is well coordinated and highly productive. Reporting to the Clinical Director of Research and Assessment, HBN, this is a full-time, exempt and onsite role in our Harlem, NY office.

Requirements

Bachelor’s degree or equivalent.
3+ years’ experience managing operations in a healthcare or clinical setting.
Experience in Microsoft Office and project management software (e.g. Monday.com).
Knowledge of Electronic Health Records.

Responsibilities

Site Operations & Maintenance – Oversee day-to-day functioning of Harlem and Staten Island offices, including space and resource assignments, inventory management, and HR/Facilities/IT coordination to ensure smooth site operations.
Operational Leadership & Execution: translate research and clinical direction into daily site operations, evaluate business procedures, and implement process improvements
Participant Engagement & Service Excellence – Support participant recruitment, wait time management, informed consent processes, scheduling, engagement and satisfaction, and compliance with study protocols.
Cross-Functional Communication – Facilitate effective communication across teams and external stakeholders.
Data & Reporting – oversee CRM tools (e.g. Ripple), maintain SOPs, produce reports on site function and study KPIs, and maintain study dashboards
Perform additional job-related duties as assigned.