Center for Digital Mental Health Clinical Research Coordinator

Mass General Brigham•Boston, MA

23h•Hybrid

About The Position

The Department of Psychiatry's Center for Digital Mental Health (CDMH) at Massachusetts General Hospital is seeking qualified college graduates with a background in psychology, neuroscience, social work, or a related field to fill Clinical Research Coordinator (CRC) positions. CDMH studies evidence-based technology solutions to prevent, assess, and treat mental illness (e.g., depression, anxiety) and to promote mental health. This position would be shared between two programs of research: (i) global mental health and (ii) generative artificial intelligence (GenAI) tool development for clinical care. The CRC will serve as the primary liaison between patients, providers, and recruiting studies in the center. The CRC will frequently relay clinical and research information and directly resolve patient issues per the provider's instructions. The patient population is high acuity with complex psychiatric disorders, co-morbid medical problems, substance use, and overlapping psychosocial concerns. The CRC will work as part of a dynamic team of clinicians, researchers, professional staff, and other CRCs to ensure the highest quality of care and service to patients and their clinicians. The position requires great discretion and judgment to manage sensitive information and effectively prioritize tasks. This challenging and rewarding role would suit a self-motivated individual who enjoys multitasking, possesses excellent communication skills, and is detail-oriented. The CRC will monitor the pace and progress of recruitment to our research studies and serve as the primary point of contact for study participants. The CRC will ensure that all components of the participants' assessments and surveys are appropriately completed and tracked in the computer database.

Requirements

A bachelor’s degree is required with a background in psychology, neuroscience, social work, or a related field.
New graduates with relevant course/project work experience but without prior research experience will be considered for the Clinical Research Coordinator I position.
Those with a minimum of 1-2 years of directly related work experience will be considered for a Clinical Research Coordinator II position.
Careful attention to details
Strong organizational skills
Ability to follow directions
Ability to multitask
Excellent written and oral communication skills
Computer literacy
Working knowledge of research methods
Ability to demonstrate respect and professionalism for participants’ rights and individual needs
Strong interpersonal skills, especially when working with people across cultures
Ability to both work independently (i.e., self-motivated) and as part of a team (i.e., a collaborative team member), and be able to ask for support when needed
Ability to work independently and as a team player
Analytical skills and ability to resolve technical problems
Ability to interpret the acceptability of data results
Working knowledge of data management programs

Nice To Haves

Experience with program management is a major strength
Experience working in low-resource settings (e.g., LMIC or domestic settings)
Familiarity with community psychology and/or public health models is a plus
Prior experience with interviewing participants is a plus
Direct qualitative research experience is a plus
Prior experience in clinical research, psychology, public health, human-computer interaction, data science, or digital health is welcome but not required.

Responsibilities

Collects and organizes patient data
Maintains records and databases
Uses software programs to generate graphs and reports
Assists with recruiting patients for studies (e.g., via social media)
Obtains patient study data from medical records, physicians, etc.
Conduct literature searches
Verifies the accuracy of study forms
Updates study forms per protocol
Documents patient visits and procedures
Assists with regulatory binders and QA/QC procedures
Assists with interviewing study participants
Administers and scores questionnaires
Provides a basic explanation of the study, and in some cases, obtains informed consent from participants
Assists with study regulatory submissions
Writes consent forms
Verifies participant inclusion/exclusion criteria
Performs administrative support duties as required
Maintain research data, patient fields, regulatory binders, and study databases
Perform data analysis and QA/QC data checks
Organize and interpret data
Develop and implement recruitment strategies
Act as a study resource for patients and family
Monitor and evaluate lab and procedure data
Evaluate study questionnaires
Evaluate study procedures
Contribute to protocol recommendations
Assist with the preparation of the annual review
Assist PI in preparing study reports