Clinical Research Administrative Coordinator

Adams Clinical•Dallas, TX

3d•$20 - $23•Hybrid

About The Position

The CRAC position is integral to the research conducted at Adams Clinical. As a liaison between clinicians and research coordinators, participants, and healthcare providers, a successful applicant will work directly with treatment seeking populations scheduling, educating, and assisting participants to foster seamless flow of office visits and operations. This is an in-person position at our location near Dallas, TX with the opportunity to transition to remote work after 6-12 weeks.

Requirements

Bachelor’s degree from a 4-year college Required
Fluent in English
Great interpersonal, customer service, and organizational skills

Responsibilities

Complete appointment reminders and provide appointment information for visitors to the office to support appointment attendance
Arrange transportation to and from the office using healthcare dedicated transportation portals (UberHealth and Lyft Concierge) to ensure visitors are picked-up and dropped-off correctly. Monitor each portal during pick-up and drop-off to identify missed rides and call riders to re-book trip.
Place calls, texts, and emails to potential study participants who missed or rescheduled their appointment to help them arrange a new appointment time and maintain their visit progress in coordination with office staff
Contribute to the outreach team by answering inbound calls, texts, and emails, triaging inquiries, and directing select calls to other office teams
Promote Adams Clinical to build relationships with potential study participants to ensure retention
Review feedback from clinicians and clinical research coordinators and suggest improvements to screening process and marketing approach