Clinical Representative – Monarch Urology – Alabama / Georgia

Johnson & Johnson Innovative Medicine • Santa Clara, CA

1d • Onsite

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

This is a field-based Clinical Representative role to support procedural excellence, customer education, and utilization growth within an assigned territory. The purpose of this role is to provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments. The role involves creating and maintaining strong customer relationships through consistent clinical support, training, education, and responsive service. It also includes supporting account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization. The representative will assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives, identifying and acting on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption. The role requires partnering with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities. The representative will serve as a liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns. Developing and maintaining expert-level product knowledge and a strong understanding of kidney stone treatment workflows, customer needs, and procedural best practices is crucial. A high standard of professionalism, service, and compliance must be delivered in all customer interactions. The role also involves leading and supporting sales activities at the account level ensuring products are purchased and in-stock to support procedures and growth of the account. This position operates in a field-based clinical support environment and requires frequent travel across the assigned territory. The role involves extensive time in hospital and procedural settings, including case support, education, and customer coordination, and requires comfort working autonomously while partnering closely with the broader commercial team.

Requirements

• A bachelor’s degree plus a minimum of 3 years of relevant experience is required; alternatively, an associate degree or medical certification plus a minimum of 5 years of relevant experience may be considered.
• Clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related experience is required.
• Demonstrated ability to learn and communicate technical and clinical concepts to physicians and clinical staff is required.
• Strong customer service, organization, and collaboration skills are required.
• Ability to work in all departments of the hospital and in ambulatory surgery center environments, including live patient cases and required protective equipment, is required.
• Hospital credentialing and compliance with customer access requirements are required.
• Ability to travel extensively, including overnight travel, up to 90% within the assigned territory is required.
• A valid driver’s license is required.
• Ability to work in a regulated environment in compliance with applicable quality and healthcare industry requirements is required.

Nice To Haves

• Experience in urology, endourology, surgical robotics, or another highly technical procedural specialty is preferred.

Responsibilities

• Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments.
• Help create and maintain strong customer relationships through consistent clinical support, training, education, and responsive service.
• Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization.
• Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives.
• Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption.
• Partner with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities.
• Serve as a liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns.
• Develop and maintain expert-level product knowledge and a strong understanding of kidney stone treatment workflows, customer needs, and procedural best practices.
• Deliver a high standard of professionalism, service, and compliance in all customer interactions.
• Lead and support sales activities at the account level ensuring products are purchased and in-stock to support procedures and growth of the account.

Benefits

• medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• consolidated retirement plan (pension) and savings plan (401(k)).
• long-term incentive program.
• Vacation – up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• company car or car allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree