Clinical Representative - Chicago, IL
About The Position
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are searching for the best talent for a field-based Clinical Representative role to support procedural excellence, customer education, and utilization growth within the Chicago, IL territory. Purpose: The MONARCH™ Platform was first introduced in 2018, creating a new category of care as the first endoluminal robotic-assisted bronchoscopy system designed to help physicians access small, hard-to-reach lung nodules to enable earlier diagnosis of lung cancer. The Monarch Platform for Urology will soon create a new category of care as the first robotic-assisted urology system designed for endoluminal and percutaneous access of organs across the urinary tract to perform various diagnostic and therapeutic procedures.
Requirements
- A bachelor’s degree plus a minimum of 3 years of relevant experience is required; alternatively, an associate degree or medical certification plus a minimum of 5 years of relevant experience may be considered.
- Clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related experience is required.
- Demonstrated ability to learn and communicate technical and clinical concepts to physicians and clinical staff is required.
- Strong customer service, organization, and collaboration skills are required.
- Ability to work in all departments of the hospital and in ambulatory surgery center environments, including live patient cases and required protective equipment, is required.
- Hospital credentialing and compliance with customer access requirements are required.
- Ability to travel extensively, including overnight travel, up to 90% within the assigned territory is required.
- A valid driver’s license is required.
- Ability to work in a regulated environment in compliance with applicable quality and healthcare industry requirements is required.
Nice To Haves
- Experience in urology, endourology, surgical robotics, or another highly technical procedural specialty is preferred.
Responsibilities
- Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments.
- Help create and maintain strong customer relationships through consistent clinical support, training, education, and responsive service.
- Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization.
- Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives.
- Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption.
- Partner with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities.
- Serve as a liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns.
- Develop and maintain expert-level product knowledge and a strong understanding of kidney stone treatment workflows, customer needs, and procedural best practices.
- Deliver a high standard of professionalism, service, and compliance in all customer interactions.
- Lead and support sales activities at the account level ensuring products are purchased and in-stock to support procedures and growth of the account.
Benefits
- medical
- dental
- vision
- life insurance
- short- and long-term disability
- business accident insurance
- group legal insurance
- consolidated retirement plan (pension)
- savings plan (401(k))
- long-term incentive program
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
- Caregiver Leave – 10 days
- Volunteer Leave – 4 days
- Military Spouse Time-Off – 80 hours
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What This Job Offers
Job Type
Full-time
Career Level
Senior
