Clinical Referral Coordinator (LPN) (10734)

Summit Home Care & Hospice•Sharonville, OH

8d•$24 - $30•Hybrid

About The Position

Summit Home Care and Hospice is searching for an experienced and motivated LPN to join our Referral team as a Clinical Referral Coordinator. At Summit, we believe healthcare should be personal, compassionate, and delivered where it matters most - at home.

Requirements

Active Multi-State LPN License.
2 years' experience in healthcare data entry or customer service preferred.
Ability to work independently or as an active member of a team.
Strong computer skills in data entry, Microsoft Excel, and Word applications, must type 50 WPM.
Strong attention to detail, problem-solving, time management, verbal and written communication skills.
Able to navigate multiple EMR systems (EPIC, Alis, Kinnser) for patient information with ease.
Ability to multitask, prioritize, delegate, and handle constant changes in workflow.
Must successfully pass a fingerprint-based background check in accordance with state and federal regulations.

Responsibilities

Receive, review, and monitor new referrals to determine ability to accept or decline.
Accurately determine and anticipate homecare needs and accept and decline on clinical appropriateness and our company’s Acceptance to Service Policy.
Assists in interpreting operational indicators to detect census changes and increases or decreases in volume, which could impact staffing levels, revenues, or expenses.
Collaborate with multiple teams, both internal and external, to ensure patient success in the homecare setting.
Demonstrate professional assertiveness when communicating with external referral resources.
Report and/or troubleshoots missing or incomplete documentation or visit notes needed for new admissions.
Works with Authorizations and clinical management team when new insurances are identified to determine reimbursement, ability to bill and if new contract is needed.
Call for, follow up on, track and obtain verbal orders for admissions.
Fax written orders for signature for admissions when verbal order unable to be obtained.
Ability to track, trend and maintain accept/decline reports.
Ability to identify primary and secondary billable diagnosis.
Understand and adhere to F2F requirement regulated by CMS.
Ability to maintain Pre-Claim Review (PCR) of no less than 97% (While participating in PCR as an agency).
Utilize office and other patient care software, including Microsoft Word, Excel, Adobe, and E- Fax.
Maintain confidentiality of information related to patient and organization.
Perform interdepartmental and external communication.
Engage in team meetings and provide feedback.
Develop and implement organization policies and procedures under guidance of supervisor(s).
Attend in-person training and meetings when necessary.
All other duties as assigned by supervisor(s).