Clinical Receptionist, Patient Financial Services, Penn Dental Medicine
About The Position
The ideal candidate for a CLINICAL RECEPTIONIST with Penn Dental Medicine's clinical departments will provide superior patient-focused experiences supporting the delivery of high-quality care. This role involves professionally greeting and assisting patients at the front desk, demonstrating concern and courtesy, and resolving patient inquiries and concerns. The position also requires accurately gathering and updating patient accounts, reviewing the appointment book to ensure efficient patient flow, and a dedication to learning and professional development. Other duties may be assigned, focusing on innovative solutions for the responsible stewardship of Penn Dental Medicine and its community experience.
Requirements
- A High School Diploma or GED and 1 year to 2 years of experience or equivalent combination of education and experience is required.
- Experience with windows based software required.
- One to Two years’ experience in professional office setting required.
- Excellent customer service skills required.
- Excellent oral and written communication skills required.
Nice To Haves
- Ability to speak and write Spanish fluently preferred.
- Axium dental software experience preferred.
- Knowledge of dental terminology and dental procedures preferred.
Responsibilities
- Professionally greet & assist patients at the front desk of assigned clinical department.
- Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected.
- Accurately gather/update update patient accounts.
- Resolve patient inquiries and concerns and/or provide support in connecting patients to department or party who can provide resolution.
- Review appointment book in support of maintaining productive & efficient patient flow.
- Dedication to learning and professional development.
- Other duties as assigned. Provide and maintain expertise in innovative solutions focused on the responsible stewardship of Penn Dental Medicine and its community experience.
Benefits
- Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits
- Flexible spending accounts for health care and dependent care expenses
- Tuition assistance for employees, spouses, and dependent children
- Generous retirement plans (Basic, Matching, and Supplemental)
- Substantial amount of time away from work
- Long-Term Care Insurance
- Wellness and Work-life Resources
- Professional and Personal Development resources
- Access to a wide range of University resources, cultural and recreational activities
- Discounts on arts and entertainment, transportation, mortgages, goods, and services
- Flexible work options
- Forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia
- Adoption Assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
