Clinical QA Coordinator

LiveOnNY•New York, NY

3d•$70,000 - $80,000•Onsite

About The Position

The Clinical QA Coordinator performs assigned clinical quality assurance reviews of LiveOnNY organ and tissue donor records to support accuracy, completeness, regulatory compliance, and timely post-recovery follow-up. Under the direction of the Senior Director of Quality, the coordinator reviews donor documentation, obtains missing records, coordinates record corrections, supports authorized information sharing, and escalates issues requiring additional review. The role focuses on documentation review and coordination; it does not provide direct patient or donor care, independently interpret clinical test results, determine donor suitability, or direct recovery procedures. The coordinator supports occurrence review, process improvement, and cross-functional coordination related to donor-record quality. The role works with internal departments and authorized external entities, including donor and transplant hospitals, ambulance and emergency services, Medical Examiner offices, eye and tissue banks or processors, and other donation partners, vendors, or suppliers, as applicable to assigned responsibilities. The position must comply with applicable federal and state laws, regulations, and oversight requirements, including CMS, New York State, FDA, OPTN, and LiveOnNY policies, standard operating procedures, and work instructions. It is a non-exempt, full-time, corporate office-based position at the assigned LiveOnNY Corporate Office. The coordinator must maintain residence within LiveOnNY’s designated service area and use reliable transportation to travel frequently throughout the service area and, when required, outside it. Work performed for LiveOnNY must be devoted exclusively to the position’s duties; outside employment and other professional commitments must be disclosed in accordance with the Conflicts of Interest Policy.

Requirements

At least one year of experience working in a healthcare, medical, or regulatory environment.
Ability to work accurately with detailed clinical, technical, and regulatory information while maintaining confidentiality.
Demonstrated organizational and time-management skills, attention to detail, and ability to meet assigned deadlines.
Proficiency with common computer applications, including Microsoft Word, Excel, and PowerPoint.
Ability to work independently within established procedures and priorities while remaining accountable to departmental leadership and organizational requirements.
Ability to adapt to changing priorities, organizational needs, and technology while maintaining accuracy and timely completion of work.
Strong interpersonal and collaborative skills for working with internal departments, healthcare professionals, vendors, and external donation partners.
Ability to identify, document, communicate, and appropriately escalate operational, regulatory, quality, confidentiality, patient-safety, or organizational concerns through established channels.
Must maintain residence within LiveOnNY’s designated service area.
Must have reliable transportation for frequent travel throughout LiveOnNY’s designated service area and, when required, outside it.
Must maintain any applicable qualifications, licenses, certifications, competencies, and other position requirements, and complete required education, training, competency assessments, and continuing education.
Must disclose outside employment, consulting, business activities, and other professional commitments in accordance with LiveOnNY’s Conflicts of Interest Policy.

Nice To Haves

At least one year of clinical or research experience in organ or tissue recovery, a hospital, or a government health or medical agency; or two years of experience as a Donor, Evaluation, or Transplant Coordinator at an organ procurement organization.
Experience in organ procurement, transplantation, tissue donation, healthcare quality assurance, donor-record review, or another regulated healthcare environment.

Responsibilities

Perform assigned quality assurance reviews of organ and tissue donor records for accuracy, completeness, and compliance with applicable documentation requirements.
Request necessary records from authorized external entities, including hospitals, emergency services, Medical Examiner offices, and eye or tissue partners.
Coordinate with Medical Records Coordinators and other internal staff to identify and obtain records needed for review.
Assign and escalate record-correction tasks to appropriate departments or personnel through established processes.
Maintain the integrity, confidentiality, security, and appropriate handling of donor records.
Maintain working familiarity with organ and tissue donation processes and the role of donor-record quality assurance in downstream activities.
Provide accurate and timely post-recovery follow-up to authorized external entities in accordance with information-sharing requirements and organizational policy.
Obtain, communicate, and document follow-up for positive culture and serology results; escalate matters requiring clinical interpretation or donor-suitability or treatment decisions to authorized clinical personnel.
Participate in assigned collaborative meetings with organ and tissue donation partners to support accurate follow-up, issue resolution, and record completeness.
Identify actual or anticipated barriers to record quality assurance, information sharing, or required follow-up and escalate them to the Senior Director of Quality.
Report identified incidents to the Senior Director of Quality for review and potential occurrence submission.
Provide relevant records, factual information, and timelines for Clinical Quality-related occurrences and participate in interviews, root cause analyses, and related reviews as directed.
Identify and communicate process-improvement opportunities based on review findings, outcomes, recurring issues, and potential downstream impact.
Support departmental and organizational quality goals and performance-improvement activities related to organ and tissue donation and donor-record quality.
Complete required training and professional development and maintain accurate, timely completion of individual deliverables.
Review and acknowledge assigned new or revised policies, work instructions, job aids, and other guidance, and incorporate approved requirements into practice.
Use LiveOnNY electronic donor record, quality management, communication, and documentation systems to manage assigned work.
Ensure accurate and timely data entry and documentation in accordance with organizational policies, procedures, work instructions, and regulatory standards.
Maintain complete and accurate documentation of assigned record reviews, post-recovery follow-up, occurrence support, and related quality activity.
Participate in QAPI reviews, case reviews, audits, regulatory-readiness activities, and performance-improvement initiatives as assigned.
Maintain confidentiality and appropriate information handling; protect confidential, proprietary, clinical, operational, and sensitive organizational information.
Exercise professional judgment within the role’s scope and promptly escalate complex or ambiguous regulatory, quality, confidentiality, patient-safety, or ethical concerns to the Senior Director of Quality.
Participate in team huddles, departmental meetings, and relevant cross-functional discussions.
Represent LiveOnNY professionally in interactions with colleagues, hospitals, vendors, community partners, donor and recipient families, and other stakeholders.
Maintain timely, factual, and professional communication about assigned reviews, outstanding records, required follow-up, barriers, and matters requiring leadership review or direction.
Promote and protect LiveOnNY’s professional reputation and organizational interests; demonstrate integrity, accountability, appropriate initiative, and stewardship.
Perform other duties as assigned.