Clinical Programs Specialist II: Respiratory Health

Roots Community Health Center•Oakland, CA

6d•$26 - $28

About The Position

The Clinical Programs Specialist II (Respiratory Health) is an experienced direct care, navigation, and outreach lead in Roots’ Clinical Programs department. Supporting the Respiratory Health Coordinator and Clinical Programs leadership, the role combines clinical program support, patient outreach, care coordination, and health education focused on asthma, COVID-19, and infectious respiratory diseases. The specialist supports a patient panel and leads field-based outreach initiatives aimed at addressing health disparities in underserved and low-income communities. The position coordinates patient recruitment, enrollment, intake, referrals, follow-up, and ongoing engagement in respiratory health programs. It conducts patient assessments, helps patients understand respiratory health and disease management, and connects them with internal navigation services and community resources. The specialist also leads community outreach, supports weekend events, collaborates with external partners, and maintains accurate patient and program records while protecting confidentiality and supporting grant deliverables. The role requires a high school diploma or GED and completion of an accredited Community Health Worker certification program, or willingness to complete it within six months of hire. An associate or bachelor’s degree in Public Health, Social Work, or a related field is preferred. Candidates should have at least two years of relevant community health, social services, patient navigation, or public health program experience. The work involves clinic and outdoor community settings, including street-based outreach, and requires flexibility for occasional evening and weekend activities.

Requirements

High school diploma or GED.
Completion of an accredited Community Health Worker certification program, or willingness to complete one within six months of hire.
At least two years of experience in community health, social services, patient navigation, or public health programs.
Lived experience within, or a strong connection to, the communities served by Roots Community Health Center.
Ability to discuss health conditions and care management empathetically, respectfully, and without bias or stigma.
Ability to connect respectfully with diverse populations, particularly low-income individuals, unsheltered communities, and communities of African/African ancestry descent.
Experience using Electronic Medical Record (EMR) systems, client tracking spreadsheets, and Google Suite or Microsoft Office tools, including Word, Excel, and Outlook.
Strong time-management and organizational skills to balance case management, patient panel prioritization, and event planning.
Willingness to work a flexible schedule, including occasional evenings and weekends for outreach activities.
Valid California Driver’s License with a safe driving record, or ability to obtain one.
Ability to perform frequent standing, walking, stair climbing, bending, stooping, and lifting up to 25 pounds.
Gross and fine manual dexterity to operate standard office equipment and keyboards.
Ability to work indoors in a clinic and outdoors during street-based outreach or community events.

Nice To Haves

Associate or bachelor’s degree in Public Health, Social Work, or a related field.
Experience working with respiratory illnesses such as asthma, COVID-19, or infectious lung diseases, or with chronic disease management.
Demonstrated experience conducting community outreach and collaborating with multidisciplinary clinical teams.
Experience in a nonprofit organization or community clinic.

Responsibilities

Serve as a liaison between patients and Roots’ Respiratory Health programs, facilitating recruitment, enrollment, intake, and ongoing care retention.
Support and track patient panel lists; prioritize and coordinate program initiation, specialist referrals, and routine follow-up visits.
Conduct in-person and phone intakes and assessments, and connect patients with Patient Services for public benefit enrollment and basic-needs support.
Educate patients about respiratory disease management, including asthma control, COVID-19 management, infection control, and respiratory health maintenance.
Coordinate with internal navigation teams, medical providers, and clinic staff to support continuity of care and share patient progress.
Conduct targeted phone outreach and clinic in-reach to increase awareness and engagement in Respiratory Health programs.
Lead field and street-based outreach to engage hard-to-reach populations, including people living in encampments, shelters, or temporary housing.
Support weekend community outreach events by managing on-site logistics, health screenings, and respiratory health education.
Build and maintain partnerships with local Emergency Departments, Community-Based Organizations, and local health initiatives to facilitate external patient referrals.
Maintain accurate records of patient encounters, referrals, and outreach in Electronic Health Record systems and tracking databases.
Follow HIPAA requirements and patient privacy standards in all interactions and data entries.
Assist with tracking respiratory health grant program and contract deliverables, and identify operational bottlenecks or data collection gaps.
Meet with Program Coordinators and Managers for case reviews, workflow planning, and program strategy development.