Clinical Programs Manager (CLINPM-01) (MON-FRI / 8:00AM - 5:00PM)

New Freedom's Career•Phoenix, AZ

About The Position

The Clinical Programs Manager provides clinical and operational leadership for assigned behavioral health programs and services. The role oversees program development, clinical quality, regulatory compliance, clinical leaders and staff, documentation and Electronic Health Record processes, service delivery, and member outcomes. Reporting to the Senior Director of Clinical Services, the manager translates clinical strategy into effective day-to-day operations while ensuring services are evidence-based, trauma-informed, recovery-oriented, member-centered, and compliant. The position is suited to an independently licensed therapist who can balance clinical judgment with operational leadership, use data and KPIs to drive improvement, coach clinical teams, and address complex program and staffing concerns. Work is primarily in behavioral health, clinical, intensive outpatient, residential, administrative, and professional office environments. Some hybrid flexibility may be available based on operational needs, and occasional travel between facilities, meetings, audits, and training activities may be required. The role may require availability for urgent clinical, staffing, compliance, or operational concerns outside normal business hours.

Requirements

Master’s degree in Counseling, Psychology, Social Work, Substance Use Counseling, Marriage and Family Therapy, or a related behavioral health field.
Current Arizona independent behavioral health licensure in good standing, such as LPC, LCSW, LIAC, LMFT, or another qualifying independent license.
Behavioral Health Professional designation and APEP credentialing/accreditation, or ability to obtain them within New Freedom’s established timeframe.
Minimum three years of experience practicing under independent licensure.
Minimum five years of supervisory, management, or clinical leadership experience.
Experience in behavioral health, substance use treatment, co-occurring disorders, social services, residential treatment, or intensive outpatient programming.
Strong knowledge of clinical assessment, treatment planning, documentation, medical necessity, crisis intervention, and quality assurance.
Working knowledge of HIPAA, AHCCCS, ADHS, Arizona Administrative Code, accreditation standards, payer requirements, and applicable behavioral health regulations.
Proficiency with Microsoft Office, Electronic Health Records, clinical data systems, and reporting tools.
Ability to address urgent clinical, staffing, compliance, or operational concerns outside normal business hours.
Ability to perform extended computer-based work and documentation review; move regularly throughout treatment, administrative, and program environments; communicate frequently with members and professional stakeholders; observe clinical environments and staff interactions; and occasionally lift or move materials weighing up to 25 pounds.

Nice To Haves

Five or more years of experience managing clinical programs or multidisciplinary behavioral health teams.
Experience supervising clinical managers, supervisors, therapists, or clinicians pursuing independent licensure.
Experience using KIPU or a comparable Electronic Health Record platform.
Experience with accreditation surveys, regulatory reviews, clinical audits, and corrective action plans.
Experience developing clinical policies, treatment programs, curriculum, or service-delivery models.

Responsibilities

Lead assigned clinical programs, services, operations, and improvement initiatives.
Supervise and develop Clinical Department Supervisors, therapists, facilitators, and assigned clinical staff.
Monitor clinical quality, treatment planning, medical necessity, documentation, and member outcomes.
Oversee EHR accuracy, documentation timeliness, clinical data, and program records.
Ensure regulatory, payer, accreditation, credentialing, and quality-assurance compliance.
Monitor staffing, productivity, service utilization, capacity, and departmental KPIs.
Lead performance-improvement efforts using clinical, operational, and workforce data.
Serve as an escalation resource and collaborate across departments to support coordinated care.