Clinical Program Manager Structural Heart Coordinator

Providence • Everett, WA

3d

About The Position

The Program Mgr (RN) is responsible for creating, operationalizing and managing the Structural Heart program, to include all phases of the patient care pathway and navigation experience, at Providence Regional Medical Center (PRMCE). The Program Manager will optimize patient, staff and physician satisfaction with these programs and ensure they become regional benchmarks. They will develop these programs to increase patient volumes with a positive payer mix while providing a benchmark quality of care delivery within PRMCE. The Program Manager collaborates with other functional managers within PRMCE that have operational impact on the Structural Heart Program. The top priority of this position will be to stand up, operationalize and maintain a regional benchmark within the Providence system. In addition to the normal priorities of establishing a program (payer contracting, equipment/supply needs, vendor relations, staff coordination, etc.), with support from CVL/Nurse Manager and Periop and Interventional Director, this position also includes responsibility for all phases of the patient care pathway with direct responsibility for the overall patient experience (e.g. selection, education/pre-hab to include functional assessment, scheduling, day of surgery, post-surgery car (up to 30 days post procedure) and post-discharge physical therapy coordination). This will also include developing and maintaining same day discharge for qualifying patinet selection. As the program becomes formally established and as time allows while establishing this program, this individual's additional time will focus on optimizing already established programs (both outpatient & inpatient) at PRMCE. They will review the entire patient care pathway and work to optimize the entire value proposition of these programs with an emphasis on overall patient experience, digital innovation (e.g. post-surgery Telehealth visits) and growing market share in all these facilities. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Regional Medical Center Everett and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Providence Regional Medical Center Everett received the HealthGrades Distinguished Hospital Award for Clinical Excellence four years in a row.

Requirements

• Bachelor’s Degree in Nursing
• Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving.
• Operational experience practicing in both outpatient and inpatient Structural Heart Program patient care, with preference towards current experience in interventional Heart.
• Experienced in conflict resolution.
• History of working independently, with minimal supervision.
• Experience working with physician practice operations.
• History of working as part of an interdisciplinary care team.
• Experience as a leader for project team.
• Experience in a team leadership role.

Nice To Haves

• Master’s Degree in Business Administration or Healthcare Administration

Responsibilities

• Creating, operationalizing and managing the Structural Heart program.
• Managing all phases of the patient care pathway and navigation experience.
• Optimizing patient, staff and physician satisfaction with these programs.
• Developing programs to increase patient volumes with a positive payer mix.
• Providing a benchmark quality of care delivery.
• Collaborating with other functional managers within PRMCE that have operational impact on the Structural Heart Program.
• Standing up, operationalizing and maintaining a regional benchmark within the Providence system.
• Managing payer contracting, equipment/supply needs, vendor relations, and staff coordination.
• Direct responsibility for the overall patient experience (selection, education/pre-hab to include functional assessment, scheduling, day of surgery, post-surgery care up to 30 days post procedure, and post-discharge physical therapy coordination).
• Developing and maintaining same day discharge for qualifying patient selection.
• Optimizing already established programs (both outpatient & inpatient) at PRMCE.
• Reviewing the entire patient care pathway and working to optimize the entire value proposition of these programs.
• Focusing on overall patient experience, digital innovation (e.g. post-surgery Telehealth visits) and growing market share.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager