Clinical Program Coordinator - Full Time Bascom Palmer Eye Institute Lasik Center (Miami, FL)

University of Miami•Miami, FL

31d•Onsite

About The Position

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Clinical Program Coordinator for the Lasik Center in Miami, Florida. The Clinical Program Coordinator assists in the development, organization, production and evaluation of a variety of health promotion and educational program offerings for patients in the assigned unit. Provides general oversight over daily program operations in support of the University's mission, including the direct supervision of volunteers. Monitors the financial performance of programs to meet departmental goals, and assists with short- and long-range budgetary planning.

Requirements

Bachelor’s degree in relevant field
Minimum 2 years of relevant experience
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholder.

Responsibilities

Evaluates program effectiveness, analyzes results, and recommends appropriate action.
Coordinates clinical program activities with other departments and staff to ensure optimal efficiency.
Serves as a main point of contact to facilitate communication between stakeholders.
Develops collaborative partnerships across teams and/or patients to streamline processes and enhance departmental productivity.
Trains, develops, and empowers staff to effectively perform their jobs.
Develops program/departmental communications and may involve promotional materials for distribution.
Prepares reports which may include financial statements, and records for management or outside agencies.
Ensures confidentiality of patient and hospital business information.
Coordinates the maintenance of established supply levels in designated areas, as needed.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Interacts with patients in person, over the phone, and email correspondence in a professional and timely manner including prompt and effective answering of phone calls, online inquiries, and email communication with the ability to answer all relevant questions clearly and concisely.
Greets, welcomes, and assists all patients using exemplary customer service.
Assists with patient check in and check out processes.
Accompany and guide all evaluation, surgical and follow up patients as they move throughout the hospital.
Work closely with refractive technicians, Optometrists, and Ophthalmologist to monitor clinic flow and patient throughput.
Able to speak knowledgably regarding vision issues such as nearsightedness, farsightedness, and presbyopia while educating patients on vision correction options.
Collaborates with Supervisor to monitor and manage surgical schedule to optimize clinic productivity and capacity.
Assist Physicians by providing counseling and education to patients and scheduling procedures such as crosslinking, biopsies, corneal scrapings, Intraocular contact lenses, premium cataracts, and refractive procedures such as LASIK and PRK.
Provide information regarding procedural risks and benefits, while managing patient expectations, financial costs, payment options.
Delivering on the best possible customer service during and after patient procedures including but not limited to thank you calls to scheduled patients, follow up calls post-surgery, and written thank you cards.
Responsible for patient retention including recapture calls to non-booked patients.
Complete all pre-surgical administrative tasks such as ensuring prescriptions are signed, proper consents are pulled and labeled, and surgical packets are made.
Handle and collect all payments prior to procedures.
Collaborates regularly with other departments to ensure the highest level of patient care and experience including but not limited to: Central Insurance Verification team to process all insurance pre-authorizations prior to patients’ procedures, Surgical Coordinators and the main OR to assist all intraocular contact lens and premium lens patients, International department to obtain insurance verification and schedule appointments for out of country patients, Estimates department to provide accurate out of pocket expenses, Administrative assistants to ensure a cohesive schedule for Ophthalmologist and Optometrist.
Maintain appropriate inventory of clerical supplies.
Ensure the general order and appearance of the center and surrounding areas.