Clinical Practice Manager I-Family Care-McKinney

#REF!•McKinney, TX

9d•Onsite

About The Position

Texas Health Physicians Group (THPG) is seeking a qualified Clinical Practice Manager I to join their Family Care team in McKinney, Texas. THPG is a large group of physicians, nurse practitioners, and physician assistants dedicated to providing quality, patient-safe care across the DFW Metroplex. The organization fosters an inclusive, supportive, and excellence-driven culture, making it a great place to work with significant career growth and professional development opportunities. The Clinical Practice Manager I is responsible for managing the daily administrative and technical support sections of a medical clinic, anticipating future changes, and making recommendations to improve customer service. This role may support 4-8 providers and potentially include supervision of satellite locations.

Requirements

H.S. Diploma or equivalent, and 2 years' additional experience in lieu of Associate's Degree required.
Or, Associate's Degree in Business or healthcare related field and 1 year experience required.
1 year Medical practice management or relevant clinic leadership experience with Associate's Degree required.
Or, 3 years Medical practice management or relevant clinic leadership experience without Associate's Degree required.
CMA - Certified Medical Assistant, or, LVN - Licensed Vocational Nurse, or, RN - Registered Nurse required upon hire.
Possesses a strong work ethic and a high level of professionalism.
Demonstrates good understanding of health insurance and medical costs, including coding.
Proficient computer and EMR skills, including but not limited to Microsoft Office suite applications such as Word and Excel.
Demonstrated business and analytic/financial skills.
Strong communication and organizational skills.
Proven experience in a customer service environment.
Strong people management and development skills.
Ability to shape communications to the needs of the audience.
Knowledgeable of HIPAA, state and federal regulations governing confidentiality, release of information and record retention.
Familiar with Electronic Medical Record (EMR) functionality, document imaging, and workflow.

Nice To Haves

Management experience in a medical office is highly preferred.
Allscripts and EPIC Care Connect EMR experience a plus.

Responsibilities

Effectively leads and develops a team of employees including hiring, training and development, salary recommendations, and initiating processes for employee separation.
Responsible for employee performance management and setting individual goals.
Manages and/or participates in front office operations to maximize patient satisfaction, patient access, maintenance of medical records, verification of benefits, timely and accurate charge entry, collection of payments, and customer service efforts.
Supervises medical, nursing, and clerical staff to ensure adequate coverage for quality patient care.
Ensures staff are current in competencies, assessments, licensure, certifications, and other annual training.
Monitors staff time and attendance consistent with THR policies.
Monitors and provides recommendations for clinic budget, goals, and objectives.
Assists clinic operations leadership in developing and implementing performance goals, objectives, and long-term planning.
Coordinates scheduling of operations to ensure proper coverage of patient appointments and out-of-office calls.
Ensures the work environment complies with regulatory, licensure, compliance, and accreditation requirements by monitoring the work setting to identify deficiencies, risks, and opportunities for improvement.
Serves as the first point of contact for patient and external customer complaints, investigating all complaints relating to practice operations and routing privacy and/or Compliance complaints/issues.
Escalates recurring problems as needed and provides necessary summaries to clinic operation leadership for High Reliability.
Acts as the liaison between the practice and the Central Billing Office.
Serves as a Medical Records Custodian.
Reviews authorizations and 3rd party chart review requests for validity.
Ensures required Protected Health Information disclosures are tracked.
Reports all confirmed or suspected privacy breaches and patient complaints regarding privacy to the Entity Safety Officer or Compliance in a timely manner.
Enforces and monitors corrective action plans.
Performs other duties as assigned.