Clinical Practice Assistant, Surgery Department

Beth Israel Lahey Health

60d•$21 - $28•Onsite

About The Position

Provides patient services including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations. Reports to the manager with input from assigned physicians, nurses or other health care providers.

Requirements

High School diploma or GED required.
Basic familiarity with computers.
Ability to navigate at a basic level within web-based applications.
MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.

Nice To Haves

Phlebotomy certificate

Responsibilities

Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers.
Prepares schedules, patient charts and other documents as needed in accordance with quality standards.
Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc.
Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system.
Enters data from visit tickets and ensures that information is complete, accurate and timely to facilitate the billing process.
Collects copayments following standards for managing copayment processes.
Directs patients at time of check in.
Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs.
Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications.
Explains processes as needed to help patients meet their needs and insurance requirements.
Verifies patient schedule to assure patient was seen and enters billing tickets into system.
Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process.
Notify patients in-person and via mail of scheduled procedures.
Ensures all communications are timely and provide complete details of procedure, location, and time and required.
Provides patients with information pertaining to testing and surgery.