Clinical Phone Triage Specialist (LPN, CMA/RMA) - Partial Remote - Must live within 2 hours of Evansville, IN

Deaconess Health System•Evansville, IN

9d•Hybrid

About The Position

This position provides efficient, compassionate telephone triage in a fast-paced healthcare environment, managing a high volume of patient calls while assessing symptoms, delivering evidence-based guidance, and ensuring accurate documentation and care coordination. This is a staggered remote position that requires 3 months of in-department training in Evansville, Indiana. After training and competency are obtained, part-time remote work begins.

Requirements

Graduation certificate from an accredited Medical Assistant program or graduation from an accredited nursing program required.
Current certification/license from one of the below: Certified Medical Assistant- American Association of Medical Assistants, Registered Medical Assistant- American Medical Technologist, Certified Clinical Medical Assistant- National Health career Association, National Certified Medical Assistant- National Center for Competency Testing, Nationally Registered Certified Medical Assistant- National Association for Health Professionals, Registered Medical Assistant- American Allied Health, Certified Medical Assistant Clinical- American Medical Certification Association.
Active LPN license in state of employment. If you have an LPN license, you must have licensure for both Indiana and Kentucky. Compact Licensure is acceptable.
If your home is located in Illinois you will be required to have IL Licensure as well as Indiana and Kentucky Licensure.
High Speed Internet Service Through a Cable Modem, DSL, or other high-speed Line.
HIPAA Compliant Space, Desk, Chair, and any Ergonomic Needs.

Nice To Haves

Experience preferred but not required.

Responsibilities

Demonstrate knowledge of growth and development to provide patient care appropriate to the age of the patients served.
Receive and respond to telephone requests from patients under the direction of the MD and/or his/her designee.
Document the request, contact information, physician response, patient follow up and any other pertinent information in the EMR.
Review patient data for relevant clinical updates, laboratory, x-ray and other test results.
Implement and positively reinforce physician/provider orders.
Receive and respond to telephone calls in response to acute/chronic illnesses.
Obtain chief complaint and/or history of present illness.
Utilize MD approved guidelines based on patient complaint and make appropriate disposition of patient following Deaconess protocol.
Document all data obtained in the Electronic Medical Record (EMR).
Review and update medication list, pharmacy preference, demographics, allergies and any change to medical/surgical history during each patient telephone encounter.
Confer with the patient and physician regarding scheduling priorities for acute and routine visits and when necessary, directing the patient to a higher level of care.
Utilize the EMR to relay scheduling information for all patient referrals, diagnostic services, tests, procedures, acute/follow up appointments as directed by physician.
In collaboration with the physician, provide the patient and family with appropriate education regarding medications, treatments, tests, procedures, results and dietary recommendations.
Document all information in the EMR per HIPAA Guidelines.