Clinical Pharmacy Technician - Clinical Pharmacists
About The Position
The Clinical Pharmacy Technician supports clinical pharmacists by performing operational tasks related to medication adherence, prior authorizations, patient assistance programs, and internal prescription capture. This role involves monitoring patient adherence to medications, conducting outreach to close care gaps, assisting with prior authorizations, enrolling patients in medication assistance programs, and promoting internal pharmacy services. The technician will also track and report on various metrics to support quality programs and performance improvement initiatives, allowing pharmacists to focus on high-level patient interventions and management.
Requirements
- High school diploma or equivalent
- Pharmacy Technician Certification (CPhT or equivalent)
- Strong understanding of medication adherence and chronic disease management
- Knowledge of insurance processes, including Medicare Advantage and commercial plans
- Excellent communication and patient engagement skills
- Ability to manage multiple workflows and prioritize tasks
- Detail-oriented with strong documentation skills
Nice To Haves
- Minimum 2 years of pharmacy technician experience
- Experience in one or more of the following: Ambulatory care or clinical pharmacy, Specialty pharmacy, Medication assistance programs, Prior authorization workflows
Responsibilities
- Monitor and track patient adherence to medications tied to NCQA measures (e.g., statins, diabetes, hypertension)
- Conduct outreach to patients to improve adherence and close care gaps
- Document and support quality metric performance initiatives
- Assist with prior authorizations during coverage gaps or high-volume periods
- Ensure timely submission and follow-up with payers
- Reduce delays in medication access and therapy initiation
- Enroll and support patients in internal medication assistance programs (MAP) and manufacturer programs
- Collect, verify, and maintain required documentation
- Help reduce financial barriers to medication access
- Promote use of internal pharmacy services
- Coordinate prescription transfers, refills, and medication synchronization
- Address patient barriers related to cost, access, and convenience
- Perform operational tasks to allow pharmacists to focus on: Hypertension management, Diabetes/A1C optimization, High-risk patient interventions
- Support initiatives tied to triple-weighted quality measures
- Track and document: Medication adherence metrics, Prior authorization outcomes, Patient assistance enrollment, Prescription capture rates
- Assist in reporting for quality programs and performance improvement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
