Clinical Pharmacy Operations Coordinator (Remote)
About The Position
This role is ideal for someone beginning a career in healthcare, pharmacy operations, or clinical operations who is highly detail-oriented, reliable, eager to learn, and motivated to grow within a fast-paced healthcare environment. In this role you will support clinicians, pharmacy operations team members, customer experience team members, and pharmacy partners by helping ensure operational tasks are completed accurately, efficiently, and in alignment with established workflows and quality standards. This is a foundational position within the Clinical Pharmacy Operations organization, with opportunities to develop operational judgment, technical proficiency, and cross-functional collaboration skills over time.
Requirements
- High school diploma or equivalent
- Strong attention to detail and organizational skills
- Ability to manage repetitive, task-based work with accuracy and consistency
- Strong written and verbal communication skills
- Comfort learning and working within multiple technical systems and workflows
- Ability to prioritize tasks and operate in a fast-paced environment
- Ability to work a Tuesday-Saturday schedule; occasional holiday coverage may be required
Nice To Haves
- Medical Assistant (MA), Medical Technician certification, or Pharmacy Technician certification
- Experience in healthcare administration, healthcare operations, customer support, or pharmacy support environments
- Exposure to EHRs, pharmacy systems, or healthcare operational tools
- Interest in healthcare operations, pharmacy workflows, or digital health environments
Responsibilities
- Support daily pharmacy operational workflows and administrative tasks to ensure timely and accurate prescription processing
- Assist with prescription drafting preparation and documentation workflows for clinician review and signature
- Monitor operational queues and escalate delays, missing information, or workflow concerns appropriately
- Maintain accurate documentation within prescribing platforms, EHRs, pharmacy systems, and internal operational tools
- Ensure assigned tasks are completed efficiently, accurately, and in accordance with SOPs and compliance requirements
- Provide frontline operational support to clinicians and internal teams for routine pharmacy workflow questions and requests
- Assist with resolving straightforward operational issues using established workflows and guidance from senior team members
- Escalate complex, clinical, or technical issues appropriately and with clear documentation
- Support member-facing pharmacy workflows, including prescription status updates and coordination tasks
- Collaborate with the CX team to assist with basic prescription-related member issues and inquiries
- Help ensure members receive timely communication and operational support related to pharmacy workflows
- Develop foundational knowledge of prescription lifecycles, pharmacy fulfillment processes, and operational workflows
- Identify workflow inefficiencies or recurring issues and communicate observations to senior team members
- Support process improvement initiatives, audits, reporting tasks, and operational cleanup efforts as assigned
- Demonstrate curiosity, initiative, and willingness to learn new systems and workflows
- Follow established SOPs, regulatory requirements, privacy standards, and quality expectations consistently
- Support documentation, audit preparation, and quality assurance activities as needed
- Maintain a high level of accuracy and attention to detail across all assigned work
- Perform other duties as assigned to support evolving clinical, operational, and business needs
Benefits
- Company provided computer and other required equipment
- Healthcare, Dental and Vision
- Complimentary Lifeforce Membership for Full Time Employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
